emails not sending to btinternet

My email is not sending from my iMac (iCloud). If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 26-08-2021 Sky allows former customers to keep their email account free of charge and indefinitely. It's reassuring not to be alone. We have received reports that emails to btinternet.comemail addresses are being blocked. They also sent a test email from a PC using an outlook client and that didn't come through either. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 23-04-2021 After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 21h18, I have got my email working again. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. on for DISH Protect Silver unless you call to cancel. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. This will work as long as your old email account is still active. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I've got a "failed delivery message". No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. The problem is also affected by the addressee. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Rachel Rickard Straus, Financial Mail On Sunday I can take the same message and copy it into gmail and send from there and it gets through with no problem. on View cart for details. What do I have to change to make my emails send? That is because he has a Virgin Media email address, which would be deleted if he switched away. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. BT allows former customers to access a basic form of their email account for free. If everything works fine in webmail, you may need to check your program settings. How can we as customers get BTs attention and ensure that there is a fix? 17h25. This amount is subject to change until you make payment. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. This was a pain, but I went along with it or else I couldnt use email. Announcements, Guides & Community Updates. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 8h29. Switching email address if you have never done so before can feel like a daunting task. I then asked them to login to BT webmail and send me another email and that one came through straight away. It is they that should investigate why other email providers don't have this problem. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Anyone else experiencing the same issues? Townman, Gandalf. Do other emails they send get to where they need to go? Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I know it exists because I can pick it up on ios and via BT Webmail. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 25-08-2021 I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. What does this mean? Why cant my email address have BT.com in the display name? on 3) Import all of your contacts from your old account to your new one. Maybe that's the issue, although there has been no problem up until yesterday. 11h05. 14h08. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. only. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. I know that I haven't received most of the emails sent from btinternet.com addresses at all. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Does anyone have any other suggestions please?? 23-04-2021 1) Set up an email address with a free service. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Neither of these has solved my problem. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Looks like no ones replied in a while. Not receiving @btinternet email. For additional information, see the Global Shipping Program. Just one other thing that might be relevant. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Send yourself a test email. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Just goes straight to outbox, then tries to send . I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. It's not just that there has been a delay. This is going to need looking at by their email support team. All postings and use of the content on this site are subject to the. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 17h33. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. - edited BT Email - best practices for postmasters and senders of email | BT Help, on ), on To start the conversation again, simply At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on It's very annoying and slightly weird. Virgin Media says email accounts are only available to current customers. Some links in this article may be affiliate links. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. So, I did checked around it seems that smtp is not working. on Also one of the two that I received recently was sent in December. BT internet email problem Hi. The article below can help if you do not have any other user account to test with. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. This sounds fiddly, but isn't necessarily. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. iPad is working ok. Sadly not the same as my experience. on I can send test messages to my iCloud e-mail but not other addresses. 26-08-2021 Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. on It takes a while to get a reply from the Postmaster but they will respond. 23-04-2021 16:52 EST 04 Mar 2023 My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Your post does not go to BT. Will post any update that I get. Have you had the chance to try the steps in the article below? Copyright 1995-2023 eBay Inc. All Rights Reserved. 6h00. Thanks for the examples that have been provided so far. Comic should be in the grade given in the listing title. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. @stevebrass Thanks, but same result as before. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Below is an article to help guide you through the process. Are there really just two of us having this problem? What can be done to fix this problem please? If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Thank you, JW. Examination of the message heads of the delayed emails might be informative. 26-08-2021 14-07-2019 11h33 on 23-04-2021 on All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. When this happens. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 20h33 ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Its probably not directly relevant to your problem, but who knows with Apple!! Log out of your email account then, Using an email program? About 4 days letter I get a reply saying the message could not be delivered. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Surface mail is also available; please e-mail us for . For those that aren't arriving, things obviously get a little more involved. TalkTalk allows you to access your email account for 12 months after you switch. 19-12-2022 The account I am using is Gmail (the google mail). Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Thanks 16h05. 26-08-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can usually find the option to redirect in the inbox settings of your old email account. One of the mails having been sent as long ago as April 4th. on My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I feel there is something going between Google and Apple. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Yesterday, I managed to contact BT via webchat. I have deleted the app and reinstalled it. 14-07-2019 I exited and restarted Mail and was then able to send emails again. 15h33. A forum where Apple customers help each other with their products. If not, how do we get a moderator involved? I am experiencing it with emails from different addreses within a domain which belongs to another ISP. None of the posts I have seen are the same as my problem however. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Re: Emails from btinternet.com addresses not received. While members are not getting emails, they do appear as posts on the Google Groups page. We appreciate you reaching out to us about Mail. So it seems to be something between Android and BT Mail. 19h37 We always endeavour to grade correctly and. 15h24. on Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 4) Send an email to your main contacts to let them know your new email address. By coincidence(? So hardly time for a timeout to have occurred. This site contains user submitted content, comments and opinions and is for informational purposes It seems that my account SMTP setup was changed (without my input). 'All of my contacts have it. You can send and receive messages, but not actively manage the account. I consistently receive this warning: whenever I try. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. by Can I move my BT Email address to another account? When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. . All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Problems with email. Tried on various devices with same result. on This has made me want to look a bit further and so I found the Community. I've got a "failed delivery message". Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. 26-08-2021 Can send emails fine from any other account. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on This morning I clicked on the email icon on my phone and was again asked to login. We shall never know, but fingers are firmly crossed that the service will return to normal. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I spoke too soon. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. We have received reports that emails to btinternet.com email addresses are being blocked. 10h59. Don't forget online banking, streaming services and social media accounts. It is very annoying, I hope you guys reach me out soon. 09-07-2019 Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Policies vary between broadband providers. Sending or receiving email. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? 14h17, on 19-12-2022 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. . I have a recent problem with my email service. Accounts that are inactive for six months are deleted automatically. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 23-04-2021 When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Please check your email settings. Thank you anyway. Oops. Has anyone experienced this problem. Sorry but how do I PM you, and what details do you need? I consistently receive this warning:whenever I try. Various errors messages. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. I have cleared cache and data.