hue sync box no signal detected

Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Users are divided on this particular feature. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. There seems to be an issue of integration with apple TV or a problem on device. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Additionally, software problems are typically more common and may require several steps to fix. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Good question. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Learn more about brightness. Why cant we view Dolby Vision content when using the Denon receiver? Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? For that reason, you should always make sure that the WiFi signal reaching the system is strong. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? User profile for user: 3. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. To start the conversation again, simply User profile for user: You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Any help appreciated. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Just a case of waiting for some offers with Black Friday looming. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. For many users, the Hue Sync Box should be ready to use right out of the box. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. You may have an access point or two within your home if you like to use smart home devices. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. This app allows you to do a lot of fun things, it is for both Mac and PC users. I run my Xbox One X through the the play sync box and it supports. 8. 2018-2023 Signify Holding. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. only. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. PLease see my previous comment for more details. Press and hold the power button on the Hue sync box. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. There you have it! Press and hold the power button on the Hue sync box. Once those devices are good to go, youll need the Hue app. I found that many users have connection issues with their Hue Bridge. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. ask a new question. You can try these methods to see if they work. This software allows the lighting system to react to the media youre playing on your computer or phone. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Or experience the music that you are listening to transports you to a different universe? Apple disclaims any and all liability for the acts, I have also gone through some research and come to some conclusions. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. So, whats causing users to report connection issue after connection issue? Luckily, there's an easy way to fix this. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Both of these issues can be fixed with these quick tips and tricks. Aug 22, 2020 6:17 AM in response to ShYnNoK. I don't seem to have Dolby Atmos though in Netflix? The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Go hands-free with voice Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Yes I've tried everything you mentioned on your comment. The images are in Dutch and have not much meaning other then . APs are also best used for devices that dont require a 100% reliable internet connection. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Download the Hue Sync mobile app from the App Store or Google Play Store. The lights will only work when the content is 4k HD or HDR. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Can You Control Your AC with a Smart Plug? Smart Home Point 2019-2023. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". POWER ON AUTOMATICALLY. There is already the way of entertainment in our modern lives. Mine was turning off using HDMI out 2 on my Denon. Required fields are marked *. Similar to the previous one, this one is also easy to solve. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. So almost every software or App will release patches for the upgrading. My LG tv has only HDMI ARC and not eARC. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Does anyone use an Apple TV 4k and is it working? Everything that happens on scenario 1 happens here. Press the button on the Hue Bridge. But you can rollback the version if you dont want to wait. Seems like after the last box update nothing is working it's been a while now. When the connection is confirmed, tap Search . I am using a DisplayPort to HDMI cable. Philips Hue Sync is a newer product from Philips Hue. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. 1 Home Entertainment Tech Resource. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. A: Answer. *Dolby Vision Enhanced Compability turned on (Hue Box)? Open the new finder window, then click Go. New technology and new devices will always have some problems for many users. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Manage Settings The last step is to install the new Sync app on your Mac or PC. What if rolling back the upgrade doesnt do the trick? He has therefore loved seeing smart homes hit the mainstream. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. And the Hue Sync Box connects to your router (via Wi-Fi). Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Going to this page you will see the Hue Sync boxes that are available. However, whether its the app or the physical box, both systems are known to have some issues during connection. If you have any questions, feedback or suggestions about this article, please leave a comment below. Delete Appdata files, it will be repopulated. You can install this app on your device. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Press and hold the option key to reveal a Library folder. Can we ask, have you tried any other configurations? Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Is this normal? Turn off Dolby vision when using sync box works. What is the problem? A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. If you are unsure about installation, refer to the manual that came with your Hue sync box. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. The Sync Box supports HDMI. Find the Hue Sync app folder and delete the data inside of that nested folder. This website uses the TMDb API but is not endorsed or certified by TMDb. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Here I will give some suggestions if you will have some glitches. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Can It Support Both?! I get no signal issues regularly since the latest update, and I have constant signal cutouts. Great article. You can open it by typing %appdata% in the taskbar. Connect it to your TV and HDMI-connected devices to. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. I am using it daily here and like it a lot. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Please note that all comments go into a moderation queue (to prevent blog spam). Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Starting to hate the sync box. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. The app will immediately begin searching for a Hue sync box. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 I have a 4K Apple TV and a Sonos Arc. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! jdo_apple. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . You must feel desperate at this time. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. 6. Name the HDMI inputs. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. With each update, new release notes are published so that you can keep track. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Create an account to follow your favorite communities and start taking part in conversations. Save my name, email, and website in this browser for the next time I comment. Learn more about brightness. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. You also need to install the new Sync app on your PC or Mac. With Philips Hues new devices, all is possible. Or want to be part of a movie? Rollback the version of the Hue Sync App. UU. Wait 30 seconds. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . You must want to solve this problem to enjoy it. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. User profile for user: Im looking to get into Hue lighting for the first time to go with my PS5. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? However for some users, they don't understand the charm in a practical moving watching experience. Of course, many people still like it very much. I was going to send mine back as I couldn't get it working properly all the time. Who knows? Everything that happens on scenario 1 happens here. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Lets go through some of the most common bugs and how you can fix them quickly and easily. Enter the password for your Wi-Fi network when prompted. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Sometimes goes off unexpectedly then has to be synced again. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? However, how to do if the method doesnt work? In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Many users tell me that their app would be lost connectivity once per hour. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub.