impact of being unhelpful to customers

Use NPS or CSAT surveys to measure your customer satisfaction. Keeping these skills in mind can help ensure they're displaying care and understanding toward the customer's issues. # Most Startup Friendly Countries In The World. The best way to solve bad customer service is to prevent it, but the second best way is to get it correctedbefore it gets out of hand. If your team doesn't already use a CRM, start using one immediately. Start a 14-day free trial, no credit card required! Average employees will perform to the level that's considered "normal" in your company culture. It's important to solve customer issues for several reasons, including: Increasing customer satisfaction: Resolving customer complaints can help companies demonstrate their care and increase overall customer satisfaction. If you dont want to lose more of your customers, why not try investing in your call analytics? They can also use the software to help minimize or eliminate certain tasks, such as sorting customers in order of priority, that can help make their workday more efficient. When a customer is experiencing a delay in their product's delivery, they might call the company to figure out where the shipment is currently located and why it's taking longer than expected. Purpose. do junior firefighters get paid; snapped: killer couples If your company fails to meet a customers expectations, thats poor service. Understanding customer needs: When companies listen to customer challenges, it can help them better understand what the customer needs and how to help them more efficiently. It helps to initiate a proactive chat with website visitors & customers to provide the right guidance, stuck on a specific page on your website. MANAGED SERVICES. To accomplish that, the customer support representative has to put himself in the customers shoes. Low customers service quality, slow responses and inability to resolve issues will do more harm than good. As it said, Your most unhappy customers are your greatest source of learning. It can also help customer service reps understand if there are any reasons the company hasn't restocked the item, such as shipping delays, which they can relay to the consumer. Thats why the service representatives need to be taught how to interact with people and how to use the resources at their disposal effectively. To this end, we first develop a utility theory-based model of customers' satisfaction with waiting in line for service. Customers spend a significant amount of time waiting in lines. Micromanagement signals that you do not trust your employee to do the job which takes a toll on engagement and often erodes confidence. If a service rep transfers the customer to different departments hoping to find someone who can solve their issue, it often results in them repeating their problem again and again, which can cause them frustration. Do not get insights into how your business is performing, Unable to know your customers perception of your products & services. New Haven, CT, It shows that one instance of worst customer service failure can have serious consequences. Reach Your Customers on the #1 Messaging Channel, WhatsApp. Train your support team to ask the right feedback questions at the right time via the right channels. How frustrated were you? Their judgment was not trusted in making decisions. When this occurs, it's beneficial for the customer service rep to talk with the consumer and determine what problem they're trying to solve using the product. right after a customer service conversation, after a product demo, or after a successful transaction. 5 Worst Side Effects of Bad Customer Service (and How To Avoid Them), It's only normal for small mistakes to happen or to encounter customers that are impossible to deal with. Impact. used car lemons). Webimpact of being unhelpful to customerslake weiss camper lots for rentlake weiss camper lots for rent To give the best customer service, service so good that it crushes the competition, you need to focus on your own inefficiencies. Businesses that focus on delivering 247 real-time support increase customer satisfaction that drives revenue and builds loyalty. It means the response time of the channels you provide should be reasonable. Customer feedback is a vital ingredient for the success of every business. To get those recommendations, you need to offer great customer support and resolve every query with patience and understanding. The queries that need human support can be directed to live agents. Great customer service starts with a great company culture. Related: .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}Understanding Product Quality: What It Is and Why It Matters.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}. (Note:HubSpot has an awesome free CRMthat's easy to setup, learn, and use.). Some key elements of poor customer service are: According to the report by WalkerInfo, customer experience will outshine price and product as the key brand differentiator by 2023. Qualifications vs. First, your reputation gets damaged and you start losing new sales, (especially from referrals), then even your loyal customers start to leave. In order to value customer feedback and make it effective you have to analyze and act upon it. CUSTOM ART FOR CUSTOM NEEDS. Not having a competent team can create the worst customer service examples. Want more helpful tips, like why your business needs a service desk? So, dont make fake commitments and set customer expectations that will break their trust and loyalty. It measures the total number of returning interactions made by the customer to get the right solution for the same issue. Poor customer service not only has an external consequences but can lead to your best employees feeling burdened by handling frustrated and angry customers. The customer experience (CX) continues to be a decisive factor for many customers. Use bots as the first point of contact to answer simple queries. Skills: Definition, Differences and Examples, Basic Medical Terminology: 100 Medical Phrases To Know. WebFacilitate customer flow while keeping them entertained. It's possible the product isn't broken at all, but the customer just needs help and advice to operate it properly. If customers continually call a company for updates on inventory stock or when they can purchase certain products again, it's important for the customer service representative to provide them with helpful information to ensure their satisfaction. Lack of personal touch Sometimes I feel that I am There One of the principles of customer service is a faster solution in the first contact point. A good CRM canhelp sales reps respond to leads quickly, with all of the information they need at their disposal, and helps you keep track of every engagement that person has had with your company, in order to better serve them. Customer support is very important to retain customers and # Worlds Best Countries To Invest In Or Do Business For 2019. Efficiency in customer support is closely related to customer experience. Weborleans county fair 2021 dates. Now, imagine what your leads are thinking when they request a consultation and never hear back, when they have to wait on hold forever, or when sales reps are slow to respond. Treating customers with utmost respect will boost your marketing strategy because it will lead to satisfied customers. Related: .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}A Look Into Customer Needs and How To Identify Them.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}. Would you be likely to return to that business in the future? Provide authentic information related to products and services to avoid future confusion among customers. The good news is that even the worst customer service habits can be corrected without detrimental damage to your brand, assuming you take action quickly. In this paper, we examine the impact of a time guar-antee on customers' satisfaction with waiting at the be-ginning of and during as well as at the end of a wait. Businesses that focus on delivering 247 real-time support increase customer satisfaction that drives revenue and builds loyalty. Measuring customer service quality is one of the vital aspects of every business. It will give a clear view of how your business is performing. It means the response time of the channels you provide should be reasonable. Customer loyalty is a strong predictor of a businesss long-term viability because loyal customers are durable. When the product is finally delivered, or put back on schedule, it can be helpful for the service rep to reach out and ask the customer if everything arrived okay and if there's anything else the company can do for them. (203) 265-4377, By A single instance of bad customer service is enough to switch to a new company. If not you are missing out on a key element that results in setting poor customer service examples i.e. Hubspot research says, 90% of customers rate immediate response as very important when they have queries. In such a hyper-competitive business era, it is important to know the consequences of bad customer service interaction and the benefits of an efficiently functioning customer support department. When a customer feels like the company can't help them, they can become frustrated with their service. If you're hoping to help customers with their challenges and increase their satisfaction, it's important to understand the benefits of helping consumers and how to find solutions to different customer problems. How many times have you reached out to a business and never heard back? If possible, it's also helpful to offer the customer any special promotions or deals to make up for their current problem. Does it really happen the way it is said? Some businesses might even have an .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}average time on hold.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;} (ATH) calculator that they try to keep as low as possible throughout the workday. "It takes 20 years to build a reputation and five minutes to ruin it. If The famous airlines miserably failed to fulfill the two core elements of customer service i.e. Customer service is arguably the most important thing for your business to get right. Sometimes, the customer service representative might not have all the answers. Sure, They Ask, You Answer Works in Other Industries But Will It Work in Mine? With live chat, businesses can deliver real-time support to customers. What this adds up to is a decrease in overall sales, but more importantly, a major decrease in word of mouth marketing -- arguably the most valuable marketing outlet a brand can have. Good customer service and business success are closely associated. This leads to burnout and dissatisfaction from the people you rely on most. The bottom line. Bots can handle the basic queries 247 when the agents are not available which reduces the number of support tickets. However, a company culture where quick, friendly, and professional customer service is expectedsets the bar higher for average employees. "If this is the service I get when they're trying to take my money, how are they going to treat me once they have it?". Great customer service upfront leaves an awesome first impression and gets leads excited about doing business with your company. Tom DiScipio. Webinappropriate mentor relationships. Customers today are quick to write negative reviews online when they have a bad experience with a company. While bad customer service can destroy your average customer lifetime value, putting more strain on your marketing budget to attract more customers, good customer service can actually save these relationships. However, being satisfied with the service seems to be insufficient for customers to remain loyal. Listening to a customer's feedback about their experience can help them feel heard and understood by the company, possibly increasing their satisfaction and loyalty. These are generally small bumps in the road and don't constitutebad customer service. One of the most negative effects of micromanagement is the impact that it has on morale. Bad customer service has negative side effects in all areas of business. Customer service departments already have a negative stigma associated with them as a whole, so why not surprise people with a positive experience? No matter how much your products or services cost, clients will support the business you run. You can also combine both channels and deliver hybrid support to your customers. You can use live engagement tools to greatly increase your team productivity and deliver a good customer service experience. Indeed, previous studies have widely shown the negative effect of waiting time on consumer service satisfaction. Whether you choose to believe it or not, bad customer service can have a serious impact on the overall health of your business. Did you know 9 out of 10 customers say they're willing to pay more to ensure a good customer experience and as much as 70% will continue to do business with you if you resolve a complaint? styled components as prop typescript; indie bands from austin, texas; dr pepper marketing strategy; barking and dagenham hmo register; famous belgian chocolate brands As a business owner, to achieve that perfection in CX, you need to be highly efficient and ensure that you dont slack off on any tasks. You can witness improved customer satisfaction rates by giving customers the best of both worlds. 5 Ways Bad Customer Service Affects Your Business. It's possible that products might become damaged during shipping, break down after continued use or not work as intended. The customer experience (CX) continues to be a decisive factor for many customers. Have direct conversations with video chat to help agents to understand the problem with clarity that further helps them to deliver the right solutions in the first contact itself. 6. 4. When a customer feels like the company can't help them, they can become frustrated with their service. It should be consistent across all departments and teams. # Best CEOs In The World 2019: Most Influential Chief Executives. Poor customer service affects customer lifetime value (CLTV) as they leave you after a negative customer support experience. By becoming CXs first brand, you not only eliminate the negative impact of customer service but also build lifelong customer relationships and brand loyalty. The answer, most likely, is no. It is important for businesses to understand how a poor service experience would impact the overall brand. You should design customer service scripts based on the scenarios where agents have to address customers. If not you are missing out on a key element that results in setting poor customer service examples i.e. In this article, we are doing to discuss 5 dangerous side effects of bad customer service and what you can do to reverse those damaging effects. Companies that miss out on measuring customer service fail to gain the below benefits: Thus, it negatively impacts your business in achieving complete success in team productivity, customer satisfaction, and retention. With this advice, you'll not only be able to improve your reputation in the future, but possibly even win back a few customers who had poor experiences. Although the termcustomer service implies current customers, all interactions with prospects, leads, and anyone else can fall into this realm. Collect feedback from customers on a regular basis. Loyal customers feel like they have a relationship with the company. Master the 7 principles of highly effective inbound marketing. That will lead to those employees being motivated to come into work and give their 100%. Subpar quality control processes dont catch errors in time, Use your customer feedback to build improved products and services to match customer expectations. Gain valuable insights about your customer journey. Snigdha Patel is a customer experience researcher, author, and blogger. Serving as the lead content strategist, Snigdha helps the customer service teams to leverage the right technology along with AI to deliver exceptional and memorable customer experiences. Poor customer service has the potential to cost your business customers before they even buy a thing. Of course, "good customer service" is often up for interpretation. As per another study, there are around 265 billion customer requests every year on which companies spend $1.3 trillion to service these requests. This brings out the vitality of roofing a knowledgeable and competent support team. Top Reasons for Bad Customer Service Examples (and How to Fix Them), What are the reasons that may label businesses with the worst customer service tag? They were not trusted by their teammates. 2. When bad customer service is normal, they don't feel incentivized to improve. Bad customer service is detrimental to any business. By using live engagement tools such as co-browsing and video chat, businesses can improve one of the key metrics i.e. Don't go back and forth publicly (nothing worse than a Twitter war), because you risk doing more damage than good. You can engage your customers 247 by chatbots. Have you been bothered to know whether your customers are happy with your service quality, products, or overall brand? You can automate your conversations to deliver 247 engagement to customers when your support team is busy or not available. That will lead to those employees being motivated to come into work and give their 100%. Feedback tools Use NPS or CSAT surveys to measure your customer satisfaction. With co-browsing, collaborate with your customers screen in real-time and know where exactly the customer is facing the issue and help to complete the complex process or form fill up much faster. It is crucial for the support team to have the right skills and etiquette to use, Customers expect businesses should listen to their problems, value them and offer prompt solutions. Responding publicly to negative reviews, accepting responsibility for the wrongdoing, and informing people that you're making strides to permanently solve the issues can do wonders for negative perspectives people may have of your brand. This is because customers dont care about the price tag, but they care about the value for their money. However, it's also possible that the service rep might need to talk about the problem with a different company professional or conduct research. AI chatbots can answer FAQs promptly and improve customer satisfaction rates. Growing up, you probably had caregivers or WebFirst, it is dramatically more expensive to provide support this way (something like 5-8 times more expensive on a per customer basis). A lack of business response to a customer has multiple negative signals such as that a brand doesnt care about their opinion and doesnt value their contribution to the It helps to initiate a proactive chat with website visitors & customers to provide the right guidance, stuck on a specific page on your website. Set a higher standard for customer service and make it a top priority until it's become a permanent fixture in your operations. This leads to the right expectations and hence makes the customer experience better. 8 Common Customer Issues and How To Resolve Them, A Look Into Customer Needs and How To Identify Them, How To Track Inventory in 5 Steps (Including Tips), Understanding Product Quality: What It Is and Why It Matters, Best Practices for Speaking To Customers at a Call Center, 11 Ways to Deliver Excellent Customer Service, How To Apologize for the Delay (Email and In-Person), 6433 Champion Grandview Way Building 1, Austin, TX 78750, How To Use Variables in Excel: 3 Methods With Examples, Military Alphabet: A Guide to the NATO Phonetic Alphabet, 7 Psychological Factors in Marketing That Influence Consumer Behavior, 16 Top Strengths and Weaknesses of Management, Seniority Levels in the Workplace: Types and What They Mean, The 5 Levels of Leadership (And Tips To Develop as a Leader), The Importance of Ethics in the Workplace: 6 Significant Benefits, 12 Essential Technology Skills (And How To Improve Them), Earnings Before Interest and Taxes: How To Calculate EBIT (With Examples). FAQ: What Is a Good Growth Rate for a Company? Just in case you think people aren't reading reviews or searching for discussions about brands on social media, that same study found88% of respondents have been influenced by an online review when making a buying decision. Improving customer service: Figuring out the best ways to help customers with their complaints and problems can allow companies to improve their .css-1v152rs{border-radius:0;color:#2557a7;font-family:"Noto Sans","Helvetica Neue","Helvetica","Arial","Liberation Sans","Roboto","Noto",sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}customer service.css-r5jz5s{width:1.5rem;height:1.5rem;color:inherit;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;height:1em;width:1em;margin:0 0 0.25rem 0.25rem;vertical-align:middle;}.