I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. A real shame because you spend a lot of money on this premium brand. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. It was it left to sit in the pouring rain. It goes against our guidelines to offer incentives for reviews. My experience was amazing! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. In addition, the fact of sending us a little booklet I find it super cool. And then I received my scarf .. wonderful. I love your collections every year. Companies can ask for reviews via automatic invitations. I recommend shopping at Jacquemus. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! It wont even fit a card in there. My experience was amazing! 2023 Trustpilot, Inc. All rights reserved. . When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Sign out of Your Account on the Amazon Website. The quality of Le Grand Bambino bag is amazing. Really poor ordering from France to the UK. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Find out how we combat fake reviews. I'm just a little bit disappointed with the site of the company. All rights reserved. Thank you very much.I especially loved the packaging- as always :). Ps, thanks for cute stickers which I get with my shipment. Verification can help ensure real people write reviews about real companies. Will definitely order again! About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also ensure all reviews are published without moderation. and the service is great and shipping is fast! I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. So thank you Jacquemus!!! All previous emails sent to you from my private email prior to involving PayPal were ignored. $25 - $35 per hour | Online/Remote Position | Flexible. When it was delivered I wasnt home. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. All rights reserved. Incredible quality, lots of compliments. Manage Your Backup Payment Methods. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Do you need help? I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Outstanding Customer Service! LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. Quality is great! Find out how we combat fake reviews. Available 24/7. Read about their experiences and share your own! The bag is okay but a bit dusty and dirty. Verification can help ensure real people write reviews about real companies. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. The order arrived on time and every item came very well packed. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. Therefore it looks old or used. I already wrote email to customer care center but hadnt receive reply yet. I cannot track my order and furthermore they delay it more than it should alwayss. Thank you very much.I especially loved the packaging- as always :). So thank you Jacquemus!!! . Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. Verification can help ensure real people write reviews about real companies. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. Because of this I wouldnt order again.. I love that it was delivered to me super fast! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Call Us. It was it left to sit in the pouring rain. Take a brief survey about today's visit . 1,977 people have already reviewed JACQUEMUS. Position: Remote Customer Support. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. We use dedicated people and clever technology to safeguard our platform. I ended up ordering from FarFetch and the bag will arrive Tuesday. You can also place your order with our team on the phone. Those fees can only be paid in cash. $100 coupon code. and our I am very happy with my purchase! Contact them on WhatsApp, they always answer. Outstanding Customer Service! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It looked absolutely beautiful on the site. Companies can ask for reviews via automatic invitations. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Press question mark to learn the rest of the keyboard shortcuts. When it was delivered I wasnt home. I love that it was delivered to me super fast! then delayed it even more by not contacting UPS quick enough. Got this a gift for my wife, she fell in love with it! Love the quality & style of the hat & quick delivery! Beautiful design.Thank you so much for adding beauty in our lives and this world. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. Does polene has a us number (really asking :) I know they are more low cost that him but still)? I love my bag! I received my parcel late and it then ruined a gift to someone. Call now to get direct help from coinbase customer support executives. I loved the bag, it's great, and super fast delivery, thank you. It will consist of art and design, itt will have Users can call our helpline number to resolve their crypto related ptoblems quickly. The order arrived on time and every item came very well packed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sizing is great, the quality is superb and I will certainly reorder from the website. From the package to the product. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The bag is okay but a bit dusty and dirty. 2023 Trustpilot, Inc. All rights reserved. Bought it for my daughters 30th birthday. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. Love you. I love JACQUEMUS! This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Sizing is great, the quality is superb and I will certainly reorder from the website. When I tried to find the support form it appeared, that your site doesn't work properly. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. Got this a gift for my wife, she fell in love with it! I love my bag! Love the quality & style of the hat & quick delivery! Select a Default Payment Method. Much better of you used dhl not ups. Jacquemus Suggested companies are based on peoples browsing tendencies. Here are 8 tips for writing great reviews. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Received the order but the box looks like its thrown somewhere. Find out how we combat fake reviews. Thank you! Very helpful customer service. It was left on my porch in the pouring rain for two days. To find out more and learn how to opt out, please visit our Use Switch Accounts. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. 2023 Trustpilot A/S. | Read 41-60 Reviews out of 545 The pants were the perfect color, fit well and well made! and the service is great and shipping is fast! It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Pretty things in your Shop Jacquemus is great!!! From the package to the product. Companies can ask for reviews via automatic invitations. Hope i could get an answer as soon as possible. Thank you for the fast delivery. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. The Purse is quite nice but it was shipped in a cotton bag in a Carton. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. Pretty things in your Shop Jacquemus is great!!! Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. I am still waiting for the product and I have not received any email when they will send to me . Mostly impressed on just how fast it was delivered! Find out how we combat fake reviews. Everything was amazing. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. Do you need help? Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . Anyone can write a Trustpilot review. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. It goes against our guidelines to offer incentives for reviews. I love that it was delivered to me super fast! Received the order but the box looks like its thrown somewhere. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. My order arrived in no time and im super happy! I ended up ordering through the site via paypal. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. For more information, please refer to our customer care page. English. Anyone can write a Trustpilot review. Customer Care; Track an Order; Create a Return; FAQs . Jacquemus customer service . Will definitely order again! I think they assume people wont call and they will just keep your money. Avoid. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. Date of experience: January 24, 2023. Received the order but the box looks like its thrown somewhere. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. We use dedicated people and clever technology to safeguard our platform. JavaScript seems to be disabled in your browser. Incredible quality, lots of compliments. I cannot track my order and furthermore they delay it more than it should alwayss. They have no phone to US because they are French based and . Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. My experience was amazing! I am still waiting for the product and I have not received any email when they will send to me . 1. The packaging, payment, etc. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) Beautiful experience! The order arrived on time and every item came very well packed. Also the shipping although very fast had a high price. Quality is great! I love that it was delivered to me super fast! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Please enter the details of your request. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. Shift schedule availability from 8am -6pm in your local time zone. This is unacceptable. Fabulous Quality and Design! Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Its just that they grew so fast and I think they were taken aback from all the success. . We offer free 2 day shipping on all US orders. ;). When I found the box it was soaked and so was the inner bag the pocketbook was sent it. | Read 21-40 Reviews out of 698 I am in Australia and this is physically impossible. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. - 10 Hour availability per week. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. After ordering I received a confirmation email and the site states there would be delays. Thank you note, stickers, and the dust bag were a welcome surprise! Two weeks went by and I never even received a tracking email. Coinbase customer support number is online now. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano I love your collections every year. I ordered the wrong size and had to return the item. If you are not getting responses or your item hasnt shipped after a long period of time, call them. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! From the package to the product. 2023 Trustpilot A/S. Initiative 1: Creating Jacquemus' first physical store in Paris. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Beautiful experience! Awful brand terrible business. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. I ordered the Grand Bambino bag. The website is very userfriendly, I found everything great. The website is very userfriendly, I found everything great. After 60 days, we will attempt to assist with repairs and/or obtaining . Please email us at customercare@mytheresa.com Coinbase customer service number. All previous emails sent to you from my private email prior to involving PayPal were ignored. Outstanding Customer Service! I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Im a big time jacquemus fan and have been for years. The delivery was made very quickly and arrived in very good condition. Much better of you used dhl not ups. I ordered the wrong size and had to return the item. The website is very userfriendly, I found everything great. and the service is great and shipping is fast! We will get back to you within 24 hours. The item was shipped very quickly to the Netherlands . your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . - Reliable internet access for 4-hour periods of time. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. The ordering was easy and the quickness of the shipping was amazing. Anyone can write a Trustpilot review. designers to increase customer base. But except that, everything was very good. Continuez, vous etes parfait.Tres belle journee. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. I would have expected more for that money. Press J to jump to the feed. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. The order arrived on time and every item came very well packed. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Find out how we combat fake reviews. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. The pants were the perfect color, fit well and well made! All rights reserved. The delivery was made very quickly and arrived in very good condition. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. Date of experience: January 19, 2023 RM Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. The attention of detail with my order was exceptional. Free shipping on full-price orders over $100 USD and other orders over $300 USD. I love your collections every year. Here are 8 tips for writing great reviews. . Thanks for the customer experience as well. To find out more, please visit our Privacy Policy. We use dedicated people and clever technology to safeguard our platform. My order arrived in no time and im super happy! I am still waiting for the product and I have not received any email when they will send to me . Very clear navigation and easy check out experience. I love jacquemus and its style and the quality is on top! Pretty things in your Shop Jacquemus is great!!! What we offer: + Competitive hourly rate of $16/hour. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . Also, Simon is on holiday. This is unacceptable. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. I love JACQUEMUS! Got this a gift for my wife, she fell in love with it! Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. Users can call our helpline number to resolve their crypto related ptoblems quickly. Fabulous Quality and Design! I ordered the Grand Bambino bag. When it was delivered I wasnt home. Outstanding Customer Service! In addition, the fact of sending us a little booklet I find it super cool. I ordered the Grand Bambino bag. It was it left to sit in the pouring rain. Received the order but the box looks like its thrown somewhere. Privacy Policy Fabulous Quality and Design! Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. They sent my address wrong to UPS, told me it was my fault! I received mine within 2 days of ordering and I live in Canada! Anyone can write a Trustpilot review. The return process was perfect and easy! It goes against our guidelines to offer incentives for reviews. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. I love my experience so far and definitely will buy more. 6 more replies. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Two weeks went by and I never even received a tracking email. I ordered the wrong size and had to return the item. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Job Description. Location: Remote live chat job, work online anyw in the world (United States preferred). Verification can help ensure real people write reviews about real companies. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. All previous emails sent to you from my private email prior to involving PayPal were ignored. I cannot track my order and furthermore they delay it more than it should alwayss. When I enter on my account, in the status of my orders I can't see which of them have been returned. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. It was really fast and satisfying! Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments By the time I got home it wasnt there. Much better of you used dhl not ups. Will definitely order again! Love the quality & style of the hat & quick delivery! Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. The return process was perfect and easy! Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. I am always extremely pleased with all the items I have ordered. We also ensure all reviews are published without moderation. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. . I love your website design, I love your brand. The quality of Le Grand Bambino bag is amazing. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back.
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jacquemus customer service usa 2023