wisecars cancellation

You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. You have a guaranteed booking with us and with one of our trusted premium suppliers. rj vlemnyt. If this is the case, it will be clearly stated on your voucher. Your contract for car rental will be between you and the Car Rental Company. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. You can upgrade your car before you start your trip. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars will inform the complaint submitter on how to proceed if needed. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. This information must be sent via email and give Wisecars the relevant details of the incident. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. All cancellations outside of the aforementioned timeframes will not be refunded. My trip to NZ had to be cancelled due to the cyclone that hit the area. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. All persons driving the vehicle must be in possession of their driving license at all times. Powered by, We use cookies to give you the best experience. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Surely it's illegal in USA to drive with no insurance. Wisecars employs limited use of cookies for your safety and does not store any personal data. Please note, under no circumstances is the fuel included in the rental price. All related documentation must be kept if an insurance claim is submitted. When picking up the car, every driver must present their licence. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Wisecars does not store credit card details. If you have already provided us with your flight details, the car rental company will be able to track your flight. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars employs limited use of cookies for your safety and does not store any personal data. We will send you your rental voucher 48 hours before your pick-up time. To improve our service and website, we may use small data files known as Cookies. Some Car Rental Companies in some rental countries may also require an International Driving Permit. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Please note, under no circumstances is the fuel included in the rental price. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. It is highly recommended to call the police even for the smallest of damages. It said and I'll recap ,"NOTHING more to pay ". I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Wisecars does not take responsibility for partners response times. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Amendments can only be made up to 48 hours before the pick-up time. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Please read the following to know what is included/excluded in our coverage offers. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Click on Menu "Subscriptions". He explained to me patiently and clearly. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Amendments can only be made up to 48 hours before the pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Expired or provisional licences will not be accepted. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. There rating is probably false and it never mentioned a basic passage. DeductibleProtection covers up to EUR 1000 of your deductible. I will give you a five star rating. Honestly, never use third-party companies to rent a car. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 So far I have found the experience of renting a car on this site to be very easy. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Some of this include complete insurance and others do not include it at all. We use dedicated people and clever technology to safeguard our platform. In most locations, the minimum renting age is 21 years. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Dear Sara,Thank you for contacting us! However, please keep in mind that any changes that you make to your booking will probably change the rental price. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars will process your cancellation refunds in 7 days. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. If you cannot find the confirmation email, please contact us via our website. If you're 65 or older, you may have to pay a senior driver fee. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. I refused to pay and they refused to refund me my $535 back. Wisecars is not liable for services or bookings not full-filled due to force majeure. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. 21 helpful votes. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please read carefully the terms of the Car Rental Agreement before signing it. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). They may be needed if you wish to make a claim. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Please make sure you return the vehicle to the same rental company from which you collected it. 8 Feb 2023. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Anyone can write a Trustpilot review. They were cheap but the quality of the car was the worst I have ever seen on a used car. 2023 Wisecars. Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you do not agree with any part of them, you must not proceed with your booking. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. I read other reviews from this company after this had happened and that is a common . Thanks! When picking up the car, every driver must present their licence. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. All rights reserved. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If you require additional drivers, please include them in your booking request. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Very easy process and had the best price on the internet. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Consider the cancellation policy. So you can bag the best deal with total flexibility to change your plans if you need to. However, this is not true. Wisecars will inform the complaint submitter on how to proceed if needed. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. We can accept no further responsibility when there is no out-of-hours service available. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Never ever use Wisecars. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Get our top coupon codes directly to your inbox. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. A common issue that many vacationers face abroad is unfair fuel policies in car rental. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. In that case, please contact your bank for additional details. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. 2023 Wisecars. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. That should not even be separate. Use small print to hide from truth. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Garantljuk, hogy minden rtkels vals. Wisecars flagged this review for containing harmful or illegal content.Read more. In most locations, the minimum renting age is 21 years. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. We also ensure all reviews are published without moderation. Expired or provisional licences will not be accepted. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We do not delete personal data on the request of a third party. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. When you rent a car, you will usually need deductiblecoverage. It is entirely up to the Car Rental Company whether they decide to do so or not. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars is an online vehicle rental broker. Wisecars does not own or operate any Car Rental Companies. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Wisecars does not own or operate any Car Rental Companies. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Please read carefully the terms of the Car Rental Agreement before signing it. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. What's Wisecars' cancellation policy? Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please note, it is your responsibility to provide all the above-mentioned documents. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. This is the second time we have booked with Wisecars and had amazing service. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If your additional driver is under 30 or over 65, please check your car's terms and conditions. They will need to show their drivers license, which they must have held for at least two years. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Verification can help ensure real people write reviews about real companies. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Wisecars falsely advertised vehicles for rental on their website. Please note, making a new booking may result in the change of the Car Rental Company. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Your voucher will clearly state the address of your vehicle supplier. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. All related documentation must be kept if an insurance claim is submitted. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Your browser settings can be set to inform you before receiving a Cookie. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental.