Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Check the cable; try unplugging and replugging. However, you can quickly eliminate such errors with the correct use of electric bikes and regular maintenance. Its a tendency practiced by many riders. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. Read caring for your electric bike to find our top tips for maximising battery life. Red triangle with a message but I cannot read it because of my eyesight is poor up close. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. If the above tricks dont work for you have a look at the electric bike error codes below. In this article. I have had a error code that shows itself on my ebikemotion app while riding. The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. 500 miles on bike. Getting error messages can be annoying at times because it means Something is not working right. All Ribble e-bikes are fitted with the Iwoc button on the top tube. I am trying to understand the relationship between Cycling Modes and Assistance levels. How electricity flow in an electric bike works. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. TuesFri: 10am6pm Hey David. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? Bosch HMI & Drive Unit Manual. Also, the released dust particles from the brake levers can cause speed sensor error. Perhaps the best feature of the Navigation function is the ability to add waypoints. Users can select a point on the map and either add it as a midpoint to your route or as your final destination. The battery is too low to run comparing the e-bikes capacity. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. Solution: Turn off the ebike and remove the battery. The Range Extender from Ebikemotion provides an extra 208W/h to the main internal battery on Ebikemotion's X35 systems, increasing the 248W/h of the main battery up to a maximum capacity of as much as 450W/h. Set to 100% on each level as a base. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. Once you connect your bike to the app you are able to select 1 of 3 cycling modes. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. Shop Now and Save with Free Shipping in the US. Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. If there is no change, check the connection or try a different charger. S6 Evo Neo 50 pts. thanks for checking out our blog post about the Orbea Gain. I just got this too. Fatal Error. Letting you keep track of everything from charge status to training data and performance analysis. Current sensor damaged. Change the state of the Demo Mode to Activated mode. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. Scott Sports. Its no doubt that at some point, you may encounter one or some of the errors discussed above. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. %%EOF Bosch Performance Line Nyon Owner's Manual. 0000003817 00000 n Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. If the problem persists contact your eBike dealer. Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. Check for any blockage or tear. If you are connected to the app an error code will be displayed. Excessive temperature during use. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. 0000030374 00000 n 0000003701 00000 n To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. 107 0 obj <> endobj Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. Got a new Ribble e-bike and want more assistance with how exactly it works. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. Every error code outlines different issues with the bike. I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. Want to learn how to get the most out of your electric bike battery? Basically, he is a businessman and research writer. Can I alter the assistance levels provided by the motor system? Restart the system. During the start-up procedure, the button will initially turn green to indicate everything is working correctly. With proper maintenance, these can be eliminated. You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. The eBike is outside of the permissible temperature range. I was named his supervisor and certainly want to help! 0000010726 00000 n Check the wires of the pedaling sensor (PAS) and Motor Sensor. Just like any other machine, electric bikes break down. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. Check if your battery has an on/off switch. Click the owl icon to create an account if you don't have one already. Throttle Error This error occurs when a throttle cable is damaged or loose. Because generally, error codes indicated that there is something wrong with the bike. If the system locks, reduce the demand and restart the bike. At times this error can be linked to the internal controller or the motor. trailer The button itself is surrounded by an LED display that illuminates when the button is pressed. I havent ridden it at all so is there a faulty sensor in the hub? It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. 203. It could be due to an improper connection between the controller and the display, causing it not to receive critical information; electric bike error code 30. Think of it as a built-in Google Maps. Restart the eBike System. Salt Lake City, UT 84105 My bike is a hot system sold by Hotstream bikes through Amazon. H\n0E Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. The bike obviously goes faster if in freemode but I cant get the right setting. Continue charging. If the problem persists, contact your eBike dealer. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Restart the eBike System. Multiple points of interest can be added to one route, making errands or pit stops a total breeze. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. There is also a Custom mode, but Im ignoring that for now. These include gradient, heart rate, and measured times amongst others. Elizabeth Davis. Pink flash/Coloured Flash - If the LED alternates between flashing pink and other colours this indicates the bike has entered 'demo' mode. No, the slimline battery is mounted within the downtube and is not easily accessible. Should it be necessary, we can also contact Ebikemotion who can remotely log into the bike and assist with resolving the issue. Check point is in good condition. This colour indicates the amount of battery charge that is available to use. Too high current voltage to a battery pack. If this doesnt work, the speed sensor could be broken and needs replacement. Some errors may have more or less similar solutions. Throttle Error Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. If you do not get any power to the display then you should start with the battery as well as all the connectors. Do I need to/ Can I remove the battery to charge? If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. It uses a widget technology and allows users to completely set up the information they need to see. This is the MAHLE X35 SmartBike System. I am delighted with the machine super fit. The 250W motor has a 40 Nm maximum torque output. Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. There are a few things to look over here. Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. Did the same thing you suggested here and it's back to normal. The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. Wait until the temperature drops. Battery pack sensors are damaged. All of which can only help to enhance your e-bike riding enjoyment. This is especially handy for riders with underlying health issues who may have been warned not to exceed a certain heart rate. Charge system for 3 hours until error disappers. You need to understand and troubleshoot these minor errors that may occur from regular use of your bike. Thus, this article will show you the electric bike error codes in detail. Both have their advantages and disadvantages. Check connection or contact your authorized dealer. Is the motor restricted to 15mph here in the US? Sign up forin-stock updates and discounts! Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. Orbea Gain iWoc One Problem | CycleChat Cycling Forum ebikemotion end user manuals - Raleigh UK Ltd Description. (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there's no socket close by. If the error persists go to the official service, Access the Dealer App and connect the bicycle. First-time users receive five free maps for three months. Left it unused for a few weeks, came to use it today and couldn't get past the link flashing light. Error code 10 indicates that hall sensor connector is not connected properly. Speed or Torque Sensor Error The speed or torque sensor errors can get some errors as they have been overused. Now you can solve these minor issues easily and quickly. Seems to be a common problem. Then I wouldn't be too concerned. I know exactly what the problem is and, more importantly, the fix. Check the position of the spoke magnet. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. Check wiring and the accessory connected to the light line. No word from dealer so far. If error code remains, test with new motor core and controller error. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. I spoke to the dealer and he said there should be an error message posted. Using OpenSource systems for navigation (OpenStreetMpa) and Weather (OpenWeather) This video goes over how to use the controller to get the most out of the bike. Each offers a set amount of torque as a percentage of the total amount per level. What is the life expectancy of the battery? Distance remaining of route CO2 emissions, and money saved from not using gasoline Common Destinations Your frequently-listed points of interest are listed here. The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. Inverted polarity at charger. Bypassing the motor cable, plug connection with the controller into the motor. How does the motor work? startxref The battery was down to red and I charged it fully. Thanks If your bikes have any error between the battery and controller or motor plug and controller, this can happen. I guess now I will try to take it to a dealer for an update such a shame a bike at this price point has such issues. Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. Error in the communication with the Remote control. To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. f. Turn on the . The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago xref If the problem persists, contact your eBike dealer. Ranjit. The battery has a life expectancy of around 500 charge cycles. GAIN TECHNICAL SPECIFICATIONS GEOMETRY SIZE 1 - SEAT TUBE (C-T) 2 - TOP TUBE (EFF) 3 - HEAD TUBE 4 - CHAINSTAY 5 - BB HEIGHT 6 - BB DROP 7 - WHEELBASE 1016 1022 1037 1051 1067 8 - HEAD ANGLE. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. Hi: I too have an Orbea Gain. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. It may cause a system failure or improper functioning. 0000000016 00000 n Same issue, got a new cannondale treadwell and after first charge got the pink lights. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. He successfully installed parts and battery. I have had a error code that shows itself on my ebikemotion app while riding. 204. The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. Start Activity tracks and logs your riding data similar to Strava. Still not got a working one. Select the Pulsometer option and follow the instructions. the bike is switched on and you are in close proximity to it. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. However, if it flashes white then the motor will not provide any additional assistance. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). If the error persists, try a new charger.". Error 8 hall sensor usually shows the above error. Park City, UT 84060 We fully advise new bike owners to experiment with the settings for each level to find what works for them. Frame: Addict eRIDE Disc HMX. Sunday: Closed, 1352 White Pine Canyon Rd I am not sure if this will comeback but for now it seemed to fix it. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. It wont function correctly, indicated by, The battery voltage is too high to run the bike. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. Solution: Perform a software update or reinstall the software to rectify the product line, reboot the system. This is a Class 1 e-bike, so the maximum pedal-assist speed is 20 MPH. A rider of 90kg, over variable terrain, can expect an average distance of approximately 60 miles from full. These errors may affect the electrical system of the bike. do NOT contact me with unsolicited services or offers. Try to restart the engine. Ex-pro rider Helen Wyman amasses 10x national and 2 x European titles during her career. Unplug brake pads, and to check each brake, restart the bike. Can I ride faster than 15mph? The electric bike comes with some common errors, whether its an expensive one or an average priced electric bike. Should an error occur with the system, the app will display an error code. This thing works wonderfully. With the app, you have a wealth of ride information at your fingertips. Do I need to pedal to ride this bike? The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . Saturday: 10am5pm These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/, It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel), I check and everything is in order with the cables, I get minimal power assist so there is power still going to the wheel. I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. The beauty of this system is that you are fully in control of how much assistance is offered at all times. A high-temperature error will display as electric bike error code 10. The speed or torque sensor errors can get some errors as they have been overused. So long story short I am getting a motor sensor error when I try to use my throttle. Besides his business, he loves to do research on different aspects and share his findings with others. Turn on the motor with the power button. Literally, all you need for a pedal-assisted ride at your fingertips. Reduce power demand and restart the bike. Not really sure what else to suggest here if there are no codes shown off. Saturday: 9am6pm Also, when the software encounters and the connection interrupted. Open up the motor map menu in the app settings and you can select 1 of 3 cycle modes. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. You will need to return under warranty to a dealer that has the required cable. Find out here. To do so you would have to remove the bottom bracket and crankset. So, lets find out the common errors and their codes. Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! endstream endobj 108 0 obj <>>> endobj 109 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 419.528 595.276]/Type/Page>> endobj 110 0 obj <> endobj 111 0 obj <> endobj 112 0 obj [/ICCBased 118 0 R] endobj 113 0 obj <> endobj 114 0 obj <> endobj 115 0 obj <>stream Our aim is to simplify the instructions to make riding your new e-bike as easy as .well riding a bike! Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. Bosch Active Line 25kph Drive Unit Manual. Just what sets these award-winning bikes apart from the rest? Usually, an ebike light will be flashing, displaying error codes as a warning to bikers that something is wrong with the system and needs fixing. Hi, Charge the battery within the appropriate temperature ranges. Error in the communication with the Battery Pack. If the problem persists, contact your eBike dealer. Check sensor speed. Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. This wrong tendency will lead the throttle abnormality to break or damage. Bikes ready for 48-hr dispatch. If the problem persists, contact your eBike dealer. Short curcuit at power output. Battery Charge 25 pts. For the full list of error, always consider the manufacturers manual guide. Ebikemotion have issued a firmware update to solve this. Up top, weve highlighted via video how to use the bicycles major features. Check cables and connect charger. Save my name, email, and website in this browser for the next time I comment. We recommend an iPhone 5S or newer, as well as Android 5.0 or newer for a smoother experience. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Check for silicone interference, corrosion damage, or loose or damaged cables. 6YVL. Battery Pack voltage too low. Find out which bikes won big in Bike of the Year awards 2020/201. 0 Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. (801) 364-0344 Check your battery voltage. A companion app is also available to download which displays such details on any smartphone. Connect the bicycle to the Dealer APP and check the battery temperature. Please charge the battery Pack. Same as above but this time with the top tube mounted button. It's very frustrating that my shop only has the ability to update firmware. I used it all year without issue and then sometime during the winter months of feb until now it stopped working. If the system locks, please restart the eBike System. When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. This invaluable tool raises the interaction between bike and rider to a whole new level. Using the navigation or maps requires a $4 per year subscription. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. You are using an out of date browser. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. If the voltage value does not increase, check the connection and try another charger. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. If you are getting error code 08 (throttle issue) first check throttle connection carefully. It really is very simple and will quickly become second nature to you. EBM App Activation 50 pts. Temperature sensor damaged. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. Once the start-up procedure finishes a single solid colour will be displayed. They are offered in 3 different capabilities, 252Wh, 378Wh and 504Wh, increasing the . This image depicts where the battery level is displayed on the handlebar mount and what each colour represents. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. It commonly occurs when there is a connection issue in the mount and battery. If you are new or planning for purchasing an electric bike, then this guide is for you. Error codes tabled below could be different from ebike motion error codes. One of the key functions of the app for e-bikes is fault diagnosis. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. What is it? No, pedal-assisted electric bikes do not require you to hold a valid drivers licence, pay tax or take out insurance. Check each component on the ebike separately, make sure they do not have loose connections and/or damaged wires. I can confirm the firmware update fixed this. In this case your accessory exceeds the specifications of our output. Controller error could result from one of the plugs from the controller not being correctly connected to the motor. Our aim was to create the lightest range of electric bikes in the world. 2. Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. Have you tried the recommendation of charging it for a while? Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. Setting Up Your Bicycle and Ebikemotion Companion App First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Want a bike quick? Did we choose a hub-mounted motor or a bottom bracket drive motor? Of course, using a lower level of assistance or being judicious with the max assistance results in more range. Will be returning it to the dealer tomorrow. It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. I spoke to the dealer and he said there should be an error message posted. It will switch into an emergency mode or stop working completely. Error Database System full. New component detected not associated to this eBike system. Solution: Try reconnecting all the primary wiring harness connections and the motor lead connection with the speed sensor and battery. High voltage or incorrect battery use on the bike shows electric bike error code 7.