If you are attempting a record on behalf of an organization, please contact our Consultancy division where they are included as part of a wide range of products and services to help maximise the impact of your record attempt. Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application. Thank you for taking the time to write a view and apologies again for the unpleasant conditions. Let us know how we want to hear from you. Let us know how we want to hear from you. Select the relevant application from the Applications section of your dashboard, Scroll down to the section called "Receipt", Your receipt will then load in a new window, From here it can be printed or downloaded as a pdf file, Once here, select the link For alternative payment methods please request an invoice" at the bottom of the payment options, The next page will have a link to your invoice. Please try again. Contact Us | Blaux Home Contact Blaux Contact By Phone United States & Canada (toll free): 844 846 5344 United Kingdom: 03308 082207 Australia: (08) 7282 2012 Email us! Its quick, easy and totally free. The more information you can give us, the quicker we will be able to reply to you. Complaints Department is not affiliated to, linked with or otherwise endorsed by Great Western Railway. Thank you for taking the time to write a view and apologies again for the unpleasant conditions. Useful information. Email Great Western Railway Using Resolver you can: Keep all your correspondence in one place If you have already generated an invoice for your application you must pay by bank transfer. Our mailing address is: GWR Geiger BTC House 9 Millington Road Hayes Middlesex UB3 4AZ customerservice@geiger.com 020 8569 2250 receipts are not generated if you pay via bank transfer. If youre unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. Lost something when travelling, let us know here. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office and Revenue Protection where you'll gain real customer service skills. It took 4 weeks , telephone interview, easy group assesment in Swindon and in 24 hours email invinting for interview in Paddington . The shifts start no earlier than 07:00 hours and finish no later than 20:00 hours. Watch our video to learn the differences between each ticket type. Please try again. Initial complaints should be directed to Great Western Railway directly. Hours: Varied shifts on an annualised 10hrs minimum contract. Click on the link below to begin the set-up process. It is also important that you have a system to track customer complaints. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Best and worst companies at resolving issues. It has apologised, issued a refund for the 23.70 and, as a gesture of goodwill, given you a standard class ticket for use anywhere on its network. Please register your lost property using the form on our website. Train times, delays and disruptions 9 articles. We aim to respond to all complaints within 5 days of receiving it. It provides the majority of commuter and outer-suburban services from its Central London terminus at London Paddington to West London and the Thames Valley region including Berkshire, parts of Buckinghamshire and Oxfordshire along with long-distance inter-city services via the Great Western Main Line to South West England and South Wales. At GWR, we're always working to improve your journey. Find out more here: https://www.gwr.com/about-us Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Picture Signed up: GWR colleagues with a poster committing to The Railway Mental Health Charter. Before you start your refund request, you will need the following information to hand: Ticket details The booking reference and/or ticket details along with evidence of purchase. 2023 Global Water Resources. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. National Rail Enquiries - Great Western Railway Great Western Railway (GW) http://www.gwr.com Information last updated 26 February 2023 00:49 Company Information Managing Director Mark Hopwood Head Office Phone 03457000125 Fax 0 Textphone number 1800108001971329 (For customers with hearing impairments) Address Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. GWR (poor) customer service! 2022 Talking Really Channel----- CREDIT ROLL -----WEBSITES Talking Really - htt. here are some reasons on why applications are rejected. Then like us on Facebook and follow us on Twitter. 2023 Resolver Consumer Online Limited. FacebookTwitterYouTubeInstagramLinkedInSnapchatPinterestTiktok, Registered Office: Ground Floor, The Rookery, 2 Dyott Street, London, WC1A 1DE, United Kingdom, If you need a speedier response, we advise that you use the, Otto - Longest human tunnel travelled through by a skateboarding dog, Ashrita Furman - Most Guinness World Records titles held. We are always looking for team members. Please do not proceed and continue to the checkout stage unless the wording of the certificate is absolutely correct. You can quickly take care of most things here, or connect with us when needed. . Find out what you can do if youre unhappy with our service. Please give us the opportunity to try to resolve your complaint. To buy standard tickets visit our website www.gwr.com or use our app. Disruption is still expected until 12:00. . Information last updated 26 February 2023 00:49. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Great Western Railway. Please email our Customer Support team with more details of your experience as well as your journey information. Once here, select the link "For alternative payment methods please request an invoice", Enter your details (name and address) that will appear on the invoice. Media enquiries The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. To speak to our Social Media Team between 06:00 and 23:00, please contact us on: Twitter @GWRhelp Facebook Messenger WhatsApp: 07890 608043 FAQs Answers to some of the most common queries can be found here. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Please refer to our Current application waiting times page for the most up-to-date information. Facebook Covid-19 He is a chartered safety and health practitioner and holds a PhD in Chemistry from Oxford. To access your online account, log in and select the relevant application and scroll to the bottom of the page to the correspondence box. This will help keep a record of the types of complaints received, who has been addressing and resolving the complaints and the final outcome. If you cant find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). You will have 45 minutes to complete this transaction before the session expires. Contact us If you are looking for information about travelling with GWR, get in touch. Ticket refunds and changes 12 articles. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. . If you are looking for information about travelling with GWR, get in touch. Simon joined us in 2018 having undertaken a number of roles, both inside and outside the rail industry, latterly at GTR. We areSee this and similar jobs on LinkedIn. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Customer Service Assistant at GWR Saltford, England, United Kingdom. If thats the case, then theyll contact you to let you know. Join to view profile . We offer competitive compensation packages and generous health benefits. Assistance is available to and from platforms. Weve helped millions of people find a resolution. Unfortunately O2 withdrew email support quite some time ago which beggars belief from a communications company. Call us on 03451 27 29 20 Open daily: 7am - 10pm (closed Christmas day) Find out how we keep your data secure, and what you can do to keep safe online. Welcome to Amazon Customer Service. Ticket types and prices 21 articles. ts, or complaints contact Global Water directly: Join an innovative team of professionals committed to water conservation and reclamation. Professional Coach driver. Please select Free Shipping on your checkout page and allow 2-4 weeks from receipt of your order. Starting his career at Reading station in 1989 he worked for British Rail, Railtrack and several train operators including Thames Trains, First North Western, c2c, Silverlink, Gatwick Express and WAGN. Together, we will restore the railways as a very special way to travel friendly, relaxing, fast, efficient, and fun. All rights reserved. GWR 2023 All rights reserved. You can be certain that youre talking to the right person at the right time. Call: 866-940-1102. Richard leads the Driver, Guards and On-board Customer Host teams and also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place. Back Submit. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed, Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. Please try again. Fleet of 3,800 rail vehicles operated. Contact Jeremy directly If you have a question, want to make a complaint, or need to get in touch with our team, youll find the information you need below. On the next page, click on Upgrade to Priority and then follow the prompts. Well always be on hand with guidance and support to help you get the results youre looking for. Telephone: 0330 094 0362 Textphone: 0330 094 0363 Email: info@railombudsman.org Twitter . An error has occured during Logging out. If you would like more than 100 certificates, please contact us at the Guinness World Records Store. You will then have the option to pay by credit card or PayPal. GWR News Contact Us Media enquiries For journalists who would like to contact us at GWR Filming and photography requests Interested in filming, taking photos or creating audio recordings at our stations or on our trains? Consumer guides, newsletters, surveys and more! We advise you check your journey before traveling with us today, There is a good service across our network. More. If your order is for your complimentary certificate only then you can choose to have them delivered for free via a non-trackable service. You can find contact details for Great Western Railway above. Get started now and lets get this sorted. This is the customer service number for questions about your health insurance coverage, benefits or treatment. You may be able to get your money back if you bought a ticket but did not travel. Hull Trains Company Limited Customer Service email address : 03715410 (Active) Est.18/02/1999: Llangollen Railway: Llangollen Railway Chairman, Mr J Ritchie - Email address and Phone number: Website for Llangollen Railway Llangollen Railway Customer Service email address Delayed by 15 minutes or more? Guinness World Records Kids (opens in a new window), GWR Merchandise Store (opens in a new window), Corporate Social Responsibility activities & fundraising ideas, Community engagement & tourism marketing activities. If you are unhappy with any part of our service, there are several ways you can tell us. Images owned by GWR, or courtesy of Network Rail or Visit England. The Priority Evidence Review service is only available AFTER we have received your full evidence, and will ensure that your evidence is reviewed within 5 working days (waiting times are up to 12 weeks* for standard applications). Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder). Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English. At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us. Ruth has worked in a number of senior HR roles in the civil service and higher education. Find out more about how we are keeping our services safe for you here. He steered the business through substantial changes like introduction of the new electric trains and the delivery of the December 2019 timetable which added frequency and reduced journey times on most GW routes. You may be able to get your money back if you bought a ticket but did not travel, or were delayed by 15 minutes or more. Passionate about marketing challenger brands in a competitive environment, her focus is toshape, defineand execute the commercial sales and marketing strategy. We advise you check your journey before traveling with us today, There is a good service across our network. A next day delivery can be arranged at 6 per transaction. At GWR, we're always working to improve your journey. Ruths key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future. Refund details You will need to tell us why you want a refund, as well as providing evidence to support your request if needed. You may find the answer to your query in our frequently asked questions. A delivery, order or return Prime Payment, charges or gift cards Address, security & privacy Memberships, subscriptions or communications I trust that your future journeys with us will be more enjoyable. Claim refunds on unused tickets and delays using our easy online forms. If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. Joe joined us in 2011 from the BBC, bringing with him over 20 years of business management and compliance experience. Email: info@railombudsman.org. Visit the Guinness World Records store certificate page and simply click on the add to basket underneath the certificate of participation section to bring up the Find your official (Guinness World Records) record breaking event box. Need help? GWR is a place where you can truly be your unique self, thrive and be part of an awesome family. All Rights Reserved. Train services running to and from these stations may be cancelled or delayed. Find more information about refunds, or submit a refund claim here. Email address is GWRfeedback@GWR.com. Select your Record Title, click continue and then follow the instructions on the next page to purchase. Refund . If you are purchasing a Certificate of Participation, then you will be able to personalise your certificate with your name, following the instructions on the Certificate of Participation page. Hi @Anonymous. All Rights Reserved. He is responsible for our compliance, security, business planning, sustainability, corporate responsibility and environmental matters. WHAT MAKES A GUINNESS WORLD RECORDS TITLE? 1-800-972-8088. The only ways of communicating with customer service are via the Contact us link. Getting your ticket 17 articles. If you have already submitted a Standard Application and decide that you want to upgrade to the Priority Application service, you can do so at any time. GWR 2023 All rights reserved. We welcome letters but cannot answer . If you would prefer to pay by another method you need to cancel your current application and start a new one. We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets. Welcome to the Refund Portal. Instead, theyre full of the info you need to get things sorted. Email: C ustomerService@gwresources.com Or fill out the following form Toll Free in the U.S. Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Main picture: A Class 387 Electrostar at Cardiff Central, with the Principality Stadium in the background Complaints Handling Procedure How to make a complaint (PDF, 204 KB), Complaints Handling Procedure How we deal with complaints (PDF, 189 KB). Get in touch with our Customer Support team, Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. They will help us both to try to reach an agreement, but if this doesnt happen, they will make a decision based on the evidence theyve received. The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. To upgrade please log into your account, click onto your record title. Passenger Assist Need help at our stations or getting on and off our trains, we are available to help. If you have received notice that your application has been accepted you can then use your online account, to send us a message to enquire about your application progress. Once you have created an application and paid, you will be able to generate a receipt. Find many great new & used options and get the best deals for NEW Heljan 1320 13xx Class 1366 in GWR 'Shirtbutton' Green Livery at the best online prices at eBay! We do not 'personalise' or make amendments to certificate texts UNLESS there is a clear error with the certificate text such as a misprint or a misspelling. Orders can take from 2 - 4 weeks to arrive. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. If you need to speak to someone straight away then please get in touch. There you will be able to search for a Record Title by entering the date and country of where the record took place. The GWR team are taking the business through a fundamental customer focused transformation which has already seen us rebrand as GWR and now we are engaging on a huge programme of electrification, station improvements, implementing new trains, developing a people and customer centric culture and getting ready for Crossrail. We operate four major UK train operating companies - Avanti West Coast, Great Western Railway (GWR), South Western . Email address is GWRfeedback@GWR.com. Daryn leads the Control and Performance function and is the executive sponsor for GWR's delivery of the Heathrow Express operation. Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. About Us; Our History; . Rail Replacement Coordinator (Operational, field-based, customer service role - South). Mark was appointed Managing Director at First Great Western in 2008. If you are unhappy with any part of our service, there are several ways you can tell us. Click here for more details.. For International Callers: Call: 623-289-2090 PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING . Please refer to our Current application waiting times for the most up-to-date information. support@blaux.com Use Facebook! We advise you check your journey before traveling with us today, There is a good service across our network. You can download our two Complaints Handling Procedure documents by clicking on the links below. As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. A refund for flexible tickets can be simply submitted and changed for Advance Tickets on your TrainPal app without having to contact customer service. We have many years of experience running all types of passenger rail: long-distance, commuter, regional and sleeper services. Customer service; Food safety; Contact us. Please try again. Red Rocket have worked alongside GWR to create a short welcome video for new employees.Want to find out how a film or animation can help promote your company. The process took 8 weeks. If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service. If you would like to order any further Record Holder certificates then please add these to your basket. All product and company names are trademarks or registered trademarks of their respective holders. *Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Allow three working days for delivery. . As and when we have any updates, or the adverts go live, we will contact you to submit your formal application. Just raise a case and leave feedback after. You can order up to 100 copies of a single name certificate via the Guinness World Records store. Get the Licensee Application (PDF) To submit any ideas, inventions or suggestions unrelated to obtaining a license to use a GM trademark, please visit gmideas.com. This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered. To learn more please visit the Business Solutions section of our website. If you choose the Priority Application option, your application will be reviewed within 5 working days. Cymraeg; Accessibility; 0330 094 0362. We advise you check your journey before traveling with us today, There is a good service across our network. Great Western Railway takes you further. Daniel, 28, from Gloucester, has made giant strides in his short career at GWR, playing a pivotal role in enhancing the operator's train service performance. Please log into the Store using your login and password for your Guinness World Records account and your free certificate will be added to your basket automatically. . It can take several days for items to turn up, we will let you know if they do. He is responsible for the supply and maintenance of the GWR fleet of trains, including the management of GWRs maintenance depots and train service provision contracts. N.B. N.B. Use this comments section to discuss problems you have had with Great Western Railway, or how they have handled your complaints. If it repeats session will be terminated itself after 45 minutes of inactivities. We'll just need your permission to deal with them. Email Customer Services on GWRfeedback@GWR.com. Please note: We do not currently provide soft or electronic copies of certificates. Gwr in numbers 40 000 Visits 5 000 Locations 400 Brands 17 countries 6 languages. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. If you prefer to pay by bank transfer, please request an invoice when you come to the payment page during the application process and follow the instructions. See if you are entitled to compensation here. You can quickly take care of most things here, or connect with us when needed. Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record. We offer competitive compensation packages and generous health benefits. Guinness World Records receive over 50,000 record applications a year - that's almost 1,000 applications every week! ACCESS YOUR ACCOUNT | globalwater LEADERS IN TOTAL WATER MANAGEMENT Mailing Address for Payments has Changed - Click Here for More Information IMPORTANT: CUSTOMER NOTICES For all users, the first time you access the customer portal, you will need your full account number and zip code. She has over twenty years commercial experience in the travel and tourism industry, including Visit Jersey, Tourism Ireland, bmi British Midland, Star Alliance and BAA Airports. Chris and his team lead GWRs safety and sustainability programs, ensuring we meet our legal commitments, safeguard our colleagues and customers, and continually improve our environmental performance and sustainability credentials. Your main responsibilities will be: Providing the highest level of customer service and being proactive to customer needs