This page was last edited on 12 October 2022, at 14:56 (UTC). If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Sky Support Email. Either you embrace "diaper astronaut love triangle" or you don't . This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Great customer service. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Supervisor. BROADBAND. Belle R and the team at Lucy in the Sky were great to work with. HELP & SUPPORT. -Kate. If you need help please email us at resolution@lucyinthesky.email if anything else. It said delivery between 9/30 and 10/12. We're so glad that our customer service team was able to assist you. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Have e-mailed twice in the last week with no response! Ordered 4 dresses in August 2022 for several events (totaling over $300). For international customers, return postage is the responsibility of the recipient. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. However, this is out of over three hundred reviews. Yes, the one dress I never received was . Get Sky Broadband - 08442 411 653. Hi Denver, All international orders are shipped with DHL International Packet Plus. Shop Lucy in the Sky Categories. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Our small is generally the equivalent of a US Size 2. -Kate, Lucy in the Sky is an absolutely horrible company. These used to work but not sure if they are still valid numbers. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Well look into the stated issue and will work out a way to resolve the situation asap! Please email us at resolution@lucyinthesky.email so we can assist you further. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We reserve the right to withdraw linking permission without notice. Key Employees of Lucy In The SKY. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Hi Chloe, Thanks for your feedback. I ordered my daughter's homecoming dress on 9/20. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. | Read 181-200 Reviews out of 6,679 Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Overnight orders shipped Friday will be delivered Monday. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. See actions taken by the people who manage and post content. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. This may prevent you from taking full advantage of the website. Check out what 6,864 people have written so far, and share your own experience. We may from time to time include third party links on our Website. Published by 9138-4529 Quebec Inc. on 2022-08-31. where you can enter your landline number to check the service. I have twice ordered from this website (years apart) and both times my items were not sent out. Do you agree with Lucy in the Sky's 4-star rating? I was SHOCKED as the price of this dress after I received it. Tip for consumers:Absolutely no refunds unless it arrived damaged. Yes! Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Please email us at resolution@lucyinthesky.email so we can look into your refund. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. If you need specific product measurements or have further questions, please email us at. . If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. -Kate. Lucy in the sky is our GO TO for all things special occasion. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Check out what 6,872 people have written so far, and share your own experience. You can email us at resolution@lucyinthesky.email for any further assistance. -Kate. Lucy in the Sky, Inc may change this policy from time to time by updating this page. I am doubtful now the dress will come in time (or ever) for my event. Pepper's Lonely Hearts Club Band. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. They have yet to respond and emails were sent over a week ago. We're sorry to hear about your disappointment with our return policy. All orders are subject to availability and confirmation of the order price. Only store credit even though clothing size is not standard. 0333 7591 018. Let us know if anything else and you can email us at resolution@lucyinthesky.email! As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I would never recommend purchasing from this company unless you don't care if you ever get the item. I've never encountered an online retailer like this. She answered all the questions we had quickly and gave good advice. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Glad that our Customer Service was able to help with your returns! Please email us at resolution@lucyinthesky.email so we can assist you sooner. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. I ordered my dress september 13 it's now october 1. is it supposed to take this long? If I do not get a refund, I will be disputing the charge on my credit card! I messed up my address and they were quick to help and fix my mistake. Our regular return policy applies to all orders made through AfterPay. Excellent Customer Service, Quality Name Brands. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. This is the one Sky contact number constantly referred to as being dedicated to customer service. Also no updates on arrival or even if I will ever get it. Do you agree with Lucy in the Sky's 4-star rating? Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. You can also visit this article for more information on getting support! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Completely different material than pictured. They weren't rude per se, but they were deeply unhelpful. Check out what 6,964 people have written so far, and share your own experience. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. They're all photographed wearing size Small. The company helped issue credit for this matter to purchase a new item as soon as possible. i live in texas and ordered a dress on sunday earlier this week. It has been such a negative experience. "lucy in the sky. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I had talked to 2 other reps there and they did not help AT ALL! Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. There are no fees if you pay on time. Yes, it says so on the website -- READ THE FINE PRINT. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. For international orders, any taxes or customs fees are the responsibility of the recipient. Number of comments: 0 Shipping I need to change my address or order, how do I do this? So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. A store credit is automatically applied to an account attached to the email used for an order. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Lucy In The Sky Login. Every item was shipped separately and weeks after stating they were stated to arrive. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. For further information, please visithttps://help.afterpay.com/hc/en-au/. Customer service is non-existent. Unfortunately, we are not selling our styles to other retailers at this time. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Our styles are designed exclusively in Los Angeles. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. It makes total sense why they only give you store credit, or else they'd be out of business! Contact BT. Thanks for your feedback. I am so disappointed and will NEVER ORDER AGAIN! For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. In the case of any expired store credits, we will gladly issue another current one for the same value. - Kate. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! This company responds to reviews on average within 5 days. I placed an order and was waiting for more than a month. Thanks for your feedback. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Please use the following size guide to help determine your size of clothing. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Thanks for your feedback. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Thanks for your feedback. Horrible return policy. Most dresses are see through material with zippers stuck. How did we do? Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. i ordered 2 dresses october 2 and need them for october 11. thanks! Any trade marks/names featured on this Website are owned by the respective trade mark owners. Their trendy collections are always changing and they offer many sales. Hi Kaylyn! I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Please read the email in full, there may be pertinent details which may have been missed. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. But, not to worrythey charge your credit card as soon as you make the order. Both dresses arrived back to back and they looked nothing like it did online. The quality of clothing is so bad. Then, the item never ships. Good Luck! -Kate, it was my first time ordering from Lucy in the sky. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Thanks for your feedback. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Moving home . Your card will be debited immediately upon authorization being received. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Please contact us via Live Chat for 24 hour customer care. Extremely disappointed and feeling like they stole from me. Don't take the risk and give them your money. Check out what 6,872 people have written so far, and share your own experience. This will be automatically applied to your account attached to the email address used for the order. Its pathetic that they do that to customers. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected.