We only share information collected in limited circumstances. To honor such a request, we will need to verify your identity and residency, which may require additional supporting information. When registering with Prodigy, Parent Users are asked to provide personal information, including but not limited to their first and last name, email address, and a password for their account. Is that possible? i want to cancel my enrollment have been trying for months Cookies and these other technologies placed within the Prodigy Game or within other areas of the Services directed to Students will be used only in support of the Services internal operations, like providing access to the Games and their features, individualizing content, and improving and optimizing the Services. For all accounts, you will continue to have access to your account for the period of time that has already been prepaid. Also, the arbitrators may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that partys individual claim(s). This information could include, but is not limited to, data on which activities a Student completes, the number of questions answered correctly or incorrectly, where the Student is in the curriculum, and time taken to answer questions. In the course of using the Services, you and other Users may provide content to us, excluding User personally identifying information, which may be used by Prodigy to help support and provide the Services (User Content). And customers have much higher expectations than ever of the teams helping them: They don't want to sit through ads, they want you to serve them up the information they need. Please be aware a request to delete or cease collecting personal information may lead to closing of the relevant Users account or the inability to use the products or Services or certain portions of the products or Services. We will work to make transfers of personal information to a third country or an international organization subject to appropriate safeguards under applicable law. Customer service reps can help identify key moments in the customer lifecycle to offer an upsell, or point out behaviors or actions customer are taking that suggest they're ready to invest more resources in a solution better-suited to their needs. Today's salespeople should start the relationship -- and continue it throughout the course of the customer's time working with their company. We signed up for the membership last night but are not able to link my daughters account. How it works: 6 Steps to our loan process. To allow Parents and Teachers to register for and use the Services, such as when you securely log into your portal, to send a communication about a Students progress or account, or provide feedback to us. David, I have been trying to cancel my membership for 2 years now. You hereby release Company from all claims, damages, losses or liabilities related to your use of the Services or the Prodigy Content.. Unless otherwise expressly stated in the policies applicable to a Service, any fees paid for Services are non-refundable, to the fullest extent permitted by law. Then, they can give their colleague in sales a heads up to close the deal. Have leased or purchased at least 8 cars and have referred dozens of my friends. (Service contract involving sequential performance for instruction, training or assistance). To measure a Students progress and performance and provide associated reports to Parent and Teacher Users. Company may transfer, assign or delegate this Agreement and its rights and obligations without consent. For more information, check out our, 8 Ways Sales and Customer Service Can Actually Work Together, Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER ONBOARDING TEMPLATES, Inbound Organization: How to Build and Strengthen Your Company's Future Using Inbound Principles. Access to information associated with User accounts is limited to those Prodigy staff members who require such access to support our Services, who are designated and trained to maintain the security and confidentiality of User information. in a Prodigi service area Storage and retention of User information, The Student Online Personal Information Protection Act, California AB 1584 Privacy of Pupil Records: 3rd-Party Digital Storage & Education Software (California Education Code section 49073.1). For clarity, your termination of your use of the Services or deletion of your account, or Prodigys termination or suspension of your account, does not terminate this Agreement. I ordered the yearly membership for my grandson. I am locked out. And it just keeps charging me. You will also be able to continue to use the parts of the Services that do not require a paid subscription. If the arbitrator decides that applicable law precludes enforcement of any of this arbitration agreements limitations as to a particular claim for relief, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court. LLC, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend The email I received today or yesterday wants me to click on a link in a little red box that says "Upgrade prodigy Yahoo! For example, when Parents or Teachers visit third-party websites and applications, our third-party providers may deliver Prodigy ads based on visits to areas of the Services that are not directed to Students. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Without limiting the foregoing, Parent Users and Teacher Users who create or are linked to accounts for minor children are responsible for the acts and activities of those children in connection with the use of the Services, and that this Agreement and Prodigys Privacy Policy will apply to those minor childrens use of the Services. What this means is we remove certain identifiers and delineative features of the data collected that make it personally identifiable to a particular User so that it no longer allows a User to be directly or indirectly identified. Another time I went to the copper coin island sort thing, I went on one of the pads that toke you to the epics and I saw epics I never saw before that I wanted! You agree not to access or use Prodigy or any Prodigy Services for any purpose that is illegal or beyond the scope of the Services intended use (in Prodigys sole judgment). Updated: Fiber-optic internet from Prodigi is available to an estimated 10,000 people. 2598. Prodigi is available at this address. We're committed to your privacy. For Users residing in Quebec: This Agreement shall be governed by and construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein, without regard to the conflict of laws provisions thereof. For all other Users residing in Canada: This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario without regard to the conflict of laws provisions thereof. To the fullest extent permitted by applicable law, Prodigy may amend, in whole or in part, the following sections of these Terms: (i) Amendments, (ii) User accounts, (iii) Use of the services, (iv) Prohibited Conduct, (v) Acceptable use and code of conduct, (vi) Fees, payment and renewing subscriptions, (vii) Prodigy content and intellectual property rights, (viii) Important health warning about photosensitive seizures, (ix) Privacy, (x) Advertising, (xi) Third-party services, (xii) Governing law, (xiii) Arbitration and dispute resolution; class action waiver (xiv) Indemnity, (xv) Warranty disclaimer, (xvi) Limitation of liability, (xvii) Termination, (xviii) Miscellaneous, (xix) Contact. For information on how consumers can ask questions or file complaints related to Prodigys Privacy Policy and practices, please email COPPAPrivacy@ikeepsafe.org. The consumer may cancel this contract at any time by sending the form available here or another notice in writing for that purpose to the merchant. It is in the consumers interest to refer to sections 190 to 196 of the Consumer Protection Act (chapter P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur. If you do so, we will endeavor to close your account as soon as possible; regardless, we will not charge you for another subscription period if you cancel your subscription prior to its renewal date. more all while practicing math! THE SERVICES AND PRODIGY CONTENT ARE PROVIDED ON AN AS IS BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. This is really stressful. I hope this helps the multitudes because it took me wayyyyyyy tooooooo long to finally find someone who knew what I was talking about. single. If an in-person arbitration hearing is required, then it will be conducted in the metropolitan statistical area (as defined by the U.S. Census Bureau) where you are a resident at the time the Dispute is submitted to arbitration. Is there something that can be done to help him proceed in the game? Description. How Is Prodigy Finance's Customer Service? Nowadays, businesses face greater challenges than ever to keep customers happy. Our professionally trained Customer Care team is available Monday through Friday 8:30AM - 5:30PM ET. Which regions aren't eligible for a loan? HOWEVER, supposedly if you just want access to the emails, you set up a Yahoo account and thenhave itmerged to the Yahoo account. Need to give it a few weeks to see if it really does work OK. Rep explained free email is provided by ATT through partnership with Yahoo so still a little complicated knowing where to go for what, but that has been the case for decades BUT I should get to keep @prodigy.net email for FREE. To adapt, personalize, and customize the Student User experience to the Students learning needs. Customer service should share customer stories. Prodigy does not ask for or require children to provide personal information beyond that which is reasonably necessary to support the operation of Prodigys Services. Salary information comes from 75 data points collected directly from employees . Such notice will be provided by posting the new version on our website and updating its Effective Date. If you have an account, we will directly communicate any changes that materially increase the Users obligations or materially reduce Prodigys obligations under this Agreement to you (e.g., via the contact information associated with a Parent or Teacher account, or by displaying an alert upon login to the Services). To return your product, you should mail your product to: Prodigy Disc. We share User information with third parties as follows: As described above, we also use third-party advertising providers to collect information about Parent Users and Teacher Users who visit areas of the Services that are not direct to Student Users to deliver, tailor, and measure the effectiveness of advertising to Parents and Teachers. Nothing in this Agreement restricts the Companys right to use, profit from, disclose, publish, keep secret, or otherwise exploit Feedback without notice, without approval, and without compensating or crediting the User or the individual providing such Feedback. When we share such information, it will not be shared in a way that could be used to identify a User. Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. You may unsubscribe from these communications at any time. One day I asked if I could get member ship but I had to explain to my child that if she got membership she would have to re-start the WHOLE GAME. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless This Privacy Policy describes the way in which Prodigy Education Inc. (Prodigy, we or us) collects, uses, discloses, and safeguards personal information provided to us by students, parents, guardians, teachers and others (collectively Users or you) when they play our Games or use our website, downloadable apps, or other services we provide at prodigygame.com or any other location that links to this Privacy Policy (collectively referred to as the Services). or call (304) 777-4444 Free and premium plans, Customer service software. 100 Mbps, Download speeds up to: Sales teams use testimonials like these to improve your brands credibility and advertise the effectiveness of your customer service team. Should your credit card or payment method be denied, we reserve the right to recharge the credit card or payment method for any outstanding amounts. the public utilities commission (puc) gives consumers the opportunity to file informal complaints about problems with the communications services that the puc regulates. The parties therefore agree that, before either party demands arbitration against the other, we will personally meet and confer, via telephone or videoconference, in a good-faith effort to resolve informally any claim covered by this arbitration agreement. If the consumer cancels this contract after the merchant has begun the performance of their principal obligation, the consumer must pay only: (a) the price of the services rendered to the consumer, computed on the basis of the rate stipulated in the contract; and. You can protect against unauthorized account access by selecting and protecting passwords appropriately, including using unique, multi-character passwords, ensuring devices are only accessed by those authorized to use them and taking care to sign out of online accounts (not just Prodigy, but all online accounts) after you or your Student Users are finished using them. . can you please cancel my membership and refund me? Way better that $20/mo! Mail" . These advertisements are first-party and contextual: that is, advertisements are only for Prodigys Services, and the same advertisement is delivered to similarly-situated Students based on their progress in the Prodigy game or on similar factors that apply to all Student Users. 1/28/13 dialed 866-435-3264and got rep that knew about @prodigy.net email accounts - After 20+yrs Shocking! If you have questions or concerns regarding the way in which your personal information has been used, please contact us at privacy@prodigygame.com, sending a ticket in to our customer support team, or by mail at 226 Wyecroft Rd., Oakville, ON, L6K 3X7 or call us at 1 866 585 4655., Help Your Child Who's Struggling with Math, 5. test below The types of information we collect varies depending on the type of User who engages the Services, including: A Student User account can be linked to one or more Parent Users or Teacher Users in order to facilitate a continuous learning journey for that Student User both in and outside of the classroom. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. California law also grants its residents certain rights regarding the collection and use of their personal information. It looks for ways to remove roadblocks before customers encounter them. He only used it a couple of months. i am being charged 14.99 every month Select Memberships. I did NOT subscribe to Prodigy Games. I had tried to print my form I filled out on Prodigy's website but it would only print the form and not what I had typed in so I took a picture of it with my phone. So far, the kids are loving it, and I do think its a fun way to get some extra Math in, but I feel like Prodigys aggressive marketing strategy and especially the inability to set daily screen time limits without loosing progress is starting to become more of a headache than a help to the parent. More information on each type of account can be found in our Terms of Use. In addition, notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. You will not impersonate a Company employee, or any other person, or falsely state or otherwise misrepresent your affiliation with any person or entity. Both parties agree this Agreement is the complete and exclusive statement of the mutual understanding relating to the subject matter of this Agreement, and all modifications must be in writing signed by both parties, except as otherwise provided herein. United States. Explore plans below If you do not pay fees applicable to the Services you may not use or access those paid Services features. 22115 Canyonwood Park Ln. We and our third-party providers may use the information collected through these technologies for the purposes described in this Privacy Policy, including delivering content, analyzing our Users experience on the Services, and delivering advertising to Parents and Teachers when they visit other websites and applications. My child does not have prodigy. I then obtained the password and sent them another email but still NOTHING! Zero stress. First, it visualizes a real Zappos support interaction for the customer. Upon termination of your account, your right to use or access the Services and any Prodigy Content will immediately cease., When an educational institutions use of the Services is terminated, upon request Prodigy will transfer any U.S. Student Users personally identifiable information, as that term is defined under FERPA, to the institution or its designee, and certify that such personally identifiable information will not be retained or available to the Company. In resolving the Dispute, the arbitrator will consider applicable law, the provisions of this Agreement, and any facts based upon the record and no other basis, and will issue a reasoned decision. Name Email Address Account PIN Subject Message Contact UsTerms and Conditions 2022 Copyright by Prodigy Solutions Inc.