These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. What if the buyer doesn't have an account? Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. So, this certainly means you can be at a loss or profit accordingly. A-List Members gain access to the best seats and the lowest prices. And it may not be clear how to differentiate the two groups. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". Did you find it helpful? Having an extremely large volume allows them to lower their margins. Ability to view venue map. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. Do you ever wish that online ticket booking was less expensive? There are a lot of differences between StubHub and Ticketmaster. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. StubHub: $245 - $542. "A broker is fishing to see what they can get," Cobb said. Click the Sell Tickets button or the Sell button on the app. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? Tickets for concerts and sporting events. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. }, three one = .hide-if-no-js { You can try reaching out to Ticketmaster and see why the tickets are greyed out. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. [2022], Ticketmaster vs Ticketek: Which Is Best For You? TicketLiquidator. Enter the information for your event - including the date, time and venue - then click "Search." 4. [79] You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. No one else can do that. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. on tickets issued to original buyers. For more information, please see our So, which of the two is trustworthy? We welcome you to provide your feedback on your experiences with any products that you have experience with. We are changing the way you register and sign-in to the StubHub Community. Try pm'ing a mod at stubhub.community to hopefully get a faster response. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. Ability to get tickets without visiting box offices in person. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. Let them know how you would like to get paid. However, you can not neglect how good Ticketmaster is at her work. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. Select the tickets you'd like to sell and click "Sell." 5. Not every ticket includes a facility charge. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. ViralTalky's team of content writers regularly helps write high quality content. But that market may be full of landmines for unwary buyers, experts said. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. But it becomes a "buyer beware" type market, experts said. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. See Full Review of - Ticketmaster | Stubhub. In most cases, tickets arent issued until 24 hours before the event. These results implied that the hidden-fee buyers were misinformed about the total purchase price. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). [2022], TickPick vs StubHub: Which Is Better For You? Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. CPAC used to be a barometer. He turned to music instead, with his college roommate . [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. In case you were thinking if the website allows negotiation, they do not. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. Enter the recipient's first and last name, email address, optional note and phone number. You should be able to transfer them from your Ticketmaster account. Ability to get tickets without visiting box offices in person. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. In other cases, a reseller may be selling you tickets they haven't even secured yet. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Refunds can also be requested within 72 hours of purchasing your tickets. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). Which among the two has an easier user interface and is easy to handle? Compare the prices of the tickets and put a lower sum to get your ticket sold easily. They will have to create a Ticketmaster account in order to accept the tickets. Its a party over here. Get this delivered to your inbox, and more info about our products and services. Sign up for the That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. No tickets available. Choose from the events list or search for the event through the search bar you wish to attend. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. 7 best ticket site alternatives to Ticketmaster. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. Your email address will not be published. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. Obviously, were used to paying fees anytime we buy tickets online. The option of reselling tickets for sold-out shows is available. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. In most cases, tickets arent issued until 24 hours before the event. Tickets for concerts and sporting events. Ticketmaster has a website that is easy to use. On the homepage of its website, you can search for the event you are looking for. With that said, you may still find yourself dealing with some additional checkout fees. Customer service all the way to your seat, 2000-2022 StubHub. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". There is a 15 percent charge that remains consistent regardless of your ticket price. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Order processing fees are another type of convenience fee. All rights reserved. Monday - Friday, 10:00 a.m. - 4:00 p.m. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. Both TicketMaster and StubHub have proprietary applications. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. It also included MIT economist Sara Fisher Ellison. [2022], Gametime vs StubHub: Which Is Better For You? But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. Selling ticket FAQs. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Ability to search by ticket number and amount you want to spend. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Sign into your StubHub account and click the "Sell" button in the top toolbar. Now what you can do is sell them to other people on the same platform. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. These are asking prices, not necessarily what fans are paying to score a seat. Please list the steps on how to do this. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. They'd inadvertently bought fake tickets. Something went wrong. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? Social media is another potential landmine for fans, Gray said. Please consider making a one-time contribution to Vox today. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. You would transfer the tickets from your Ticketmaster account to the buyer's email address. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. If anything, we should be glad that guy in the audience managed to yell a little bit. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes.