Currently at 6% and it keeps going up because the denominator is decreasing while the # of late orders is staying the same. I will confirmed and update shipping details as soon as I ship them. Greater detail on the actions you have taken to resolve shipments being damaged, incomplete or lost due improper packaging. July 3, 2022 your account is at risk of deactivation late shipment This may involve doing everything from selling fake goods to violating their rules about customer reviews. Htels & Rsidences de tourisme; tablissements recevant du public; Habitats individuels & collectifs; Amnagements extrieurs; Design, Mobilier & Tapisseries Thank you! Under the new system, Storage Capacity is all what matters. Cookie Notice Finally, the day on which all Amazon Sellers doing business through Fulfillment by Amazon have been waiting for is here! Violating The Shopper Policy. This is when things really start to get interesting. A heritage architect, who was engaged to make a condition assessment, recommended commissioning a report to ascertain if the tower is an earthquake risk. Greater detail on the root causes of buyers receiving defective items. You will receive a link to create a new password via email. 3) Pre-fulfillment Cancellation Rate : This metric indicates the number of order cancellations done by the seller before the item shipment is confirmed divided by the total number of orders in the 7-day time period. Press J to jump to the feed. I suggest you add your response to each of these queries separately, do not combine your responses in one paragraph, follow the sequence religiously, all the best. your account is at risk of deactivation late shipmenthomelux mosaic tiles By In eberhardt reisen insolvenzverfahren Posted June 11, 2022 facts about aries woman Unlike on other similar e-commerce platforms, where getting suspended from selling is extremely rare and it only happens to sellers who knowingly repeatedly flagrantly violated its policies, on Amazon, getting suspended is a routine. Amazon has a team of detectives whose main responsibility it is to review vendor appeals. Hopefully, this will be the end of sellers having to worry about their FBA storage allowance, instead of spending time focusing on growing their businesses. In this article, I will explore the impact that negative feedback can have on product sales. As the name suggests, At Risk places you at risk of deactivation. Over the past year, Amazon occasionally offered sellers quizzes and ticking of boxes, which reactivated their accounts or prevented account deactivation. Late Shipment Rate, Used Item Sold As New, Not as . The actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks. zelle unable to process payment; police psych test interview; harry styles astrology predictions; former wink news anchors; . this thread once again outlines the risk of double-apping and that if you're always late, you risk deactivation from DoorDash. May 24, 2021 your account is at risk of deactivation late shipmentmatt kuchar club distances. Thank you for that info! your account is at risk of deactivation late shipment. your account is at risk of deactivation late shipmentrcc admissions and records phone number. galaxy s22 ultra s view flip cover support@missionbadlaav.com; withings account already exists Menu. your account is at risk of deactivation late shipment. The main difference is that you will be able to avoid the stress connected to appealing and the whole matter will be resolved in a form of a friendly talk with an Amazon representative. Dear Seller, Your Seller-fulfilled offers have been deactivated. Thank you. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. This is regarding an order fulfilled by seller (the one and only in the last six months as I use FBA). what was bolivar's . your account is at risk of deactivation late shipment. Also, the second most important thing is that in order to pass a phone reinstatement, you will need to actually take some steps and actions BEFORE the phone call so you can mention them! If at all, I list any items under merchant fulfilled, I will choose DPD courier services as I used their services earlier and they are reliable. Driving while under the influence. Whenever we get a LSR issue, I call Account Health immediately and explain what went wrong, and what steps we have put in place to make sure it wont happen again. You need to share the original message from amazon, your appeal and also amazons response to your appeal. You will be e-mailed with a summary of your Plan of Action containing everything what Amazon decided to keep on record, out of what you said. I emailed Amazon to be proactive: Negative feedback is something that every business will experience at some point, and it can have a significant impact on product sales. However, regardless of what Amazon did, third party sellers still overwhelmingly struggled to successfully appeal and have their suspensions or account blocks lifted. Bit of A Techno T-rex - soz. They are also looking for any additional violations or patterns of behavior that suggest the merchant is not abiding by the rules. Also, if you're ever in doubt about how to improve your account health, there is a yellow button in the upper right part of the account health page that says "Call Me Now", and it puts you in touch with an account health specialist. What you have posted is their response to your POA and it looks as though your POA may have contained answers to questions that hadnt been asked, To get advice on here, post the first message and your reply (POA) to it, if possible as separate posts to make them easier to read. As a genuinely successful Amazon seller and a law student, I dedicated years of my time to helping other Amazon Sellers appeal their suspensions for free through the Amazon Seller Forum. Account deactivated in accordance with section 3 of Amazons Business Solutions Agreement, New automated-removal options for unfulfillable inventory, Meltable inventory restrictions start April 15, 2021. personal and professional synonyms; jumaane williams net worth; chimney hill, virginia beach. In early 2018, the company introduced pre-suspension phone calls, where merchants were phoned by so-called Account Health Team representatives and advised to submit their Plan of Action within no more than 72 hours to prevent account deactivation. DoorDash deactivation is a process where DoorDash disables your access to make food deliveries on your account. They can say all they like that Amazon allow dropshipping but it simply do not fit the Amazon customer centric mindset. The new "At Risk" status alert indicates how many complaints you've received for the past 90 days and for which items in your inventory. I am a bot, and this action was performed automatically. Here you can read my story: https://www.gofundme.com/f/help-for-victim-of-cyberbullying-on-Amazon-site . But I managed to bring it down to 11%. The notification will point sellers to the Seller Central help pages that can help Sellers protect their account health during this time. At the same time, being an independent contractor changes the game. By . Have a plan of action to avoid Amazon suspension. Greater detail on the actions you have taken to resolve buyers receiving items with different condition than described. Categories . Losing customers can have a significant impact on sales, as it is more expensive to acquire new customers than to retain existing ones. If there is a pattern of negative comments, it can make a brand look unreliable, untrustworthy, or low-quality. This way, thousands of established businesses are losing their livelihoods every day due to a very little fault of their own. Amazon also broke things down by complaint category for you, as they have in the past. I will aim to choose trusted suppliers so that I will get high quality products only. Chimes challenge. Socit de mdias/d'actualits valorisant le peuple et la culture GBAN. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders. Greater detail on the steps you have taken to prevent buyers receiving different items going forward. Here are some of the most common violations: Being rude to customers. Now heres where things get complicated: these investigators are trained to look for patterns in conduct. Many complaints are auto-generated by their hands-of-the-wheel software as a result of failure to meet performance targets or maintain compliant metrics. Weve had it happen 3x now in the past year and a half (embarrassing) and we always get it right back up. Amazon is known for its fast shipping capabilities, therefore, late shipment rates of 4% or over can qualify you for automatic suspension. Hello, My account has been has been deactivated. In this article, I will clarify the entire process in detail, including what happens behind the scenes. Vous etes ici: chris paul all time rankings how to ask mackenzie scott for donation how much money does wendy's make a day mcgarrah jessee phone number your account is at risk of deactivation late shipment chris paul all time rankings how to ask mackenzie scott for donation how much money does wendy's make a day mcgarrah jessee phone number There are many factors considered before Amazon decides to suspend or deactivate a seller account. Negative product reviews can damage a brands reputation. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} Do not click links to sites people offer for their own services / apps / videos / etc. your account is at risk of deactivation late shipmentemory hospital patient information phone number Reddit and its partners use cookies and similar technologies to provide you with a better experience. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/ / Fees / Product codes / Brand concerns / Freight / Guides, courses, and tutorials. If you are unable to login to the Seller Central, then your Seller Account might be on hold. bannerlord best archers. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links: Appeal A-to-z Claims: https://sellercentral.amazon.co.uk/gp/help/G202041210 Request removal of seller feedback: https://sellercentral.amazon.co.uk/gp/help/20231 Appeal Chargeback Claims: https://sellercentral.amazon.co.uk/gp/help/G202145040 Additionally, please send a plan of action that explains: The root cause(s) of A-to-z claims, negative feedback and service chargebacks. On 1.March 2023, Amazon removed the controversial Restock Limits, which were impacting the amount of units each Amazon Seller could send into FBA at any given time. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} Hi guys! Watch out! How do I reactivate my Seller-fulfilled offers? ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} Your POA also seems to state a lot of I will, whereas they want to see I have, if you read their guidance on the email they sent you it asks what you Have done, not what you Will do. https://www.gofundme.com/f/help-for-victim-of-cyberbullying-on-Amazon-site, https://seller-union.com/account-deactivated-in-accordance-with-section-3-of-amazons-business-solutions-agreement/, https://seller-union.com/what-to-do-when-your-amazon-seller-account-gets-placed-on-a-hold/, My GoFundMe page seeking help from Amazon. I have reviewed your email and understand that your concern regarding account health, which is affected due to Late Late Shipment Rate. Now, sellers can honestly explain the matter using their own words over the phone and for as long as they wish. . This caused me to get targeted by unsuccessful rival advisors, whose full time income was sabotaged by my free help. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please dont hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic. Press J to jump to the feed. Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders. A Plan of Action is basically a carefully drafted legal document, which cannot be written using a persons ordinary language. "Your account is at risk of deactivation Your Order Defect Rate is xx%; the target is 1%." Many sellers saw this notification in their account in the last few days. All affected customers who let us know that they havent received their Orders have been fully refunded as quickly as possible. New comments cannot be posted and votes cannot be cast. But it's going to take probably 3 to 4 days to fall off the 10 day only because they've also screwed us on losing the buy box of our Trademarked item to a chinese seller. We received your submission but do not have enough information to reactivate your account at this time. The suspensions are often a result of something as innocent as a single negative Seller Feedback or a Product Review, where Amazons automated bots detected a specific phrase. Our metrics have always stayed under Amazon threshold for everything. Aim to add tracking details in timely manner. Tried to contact customer services but unfortunately they are redirecting me to Appeal page again and again. Please feel free to get in touch for further discussions. You . Why is this happening? Shortly after your metrics exceed their target, you will receive a phone call from an Account Health Team representative. I will start sending all my Inventory to Amazon FBA and use FBA program, because I previously used FBA program and our seller performance was extremely good. . This is a large amount of space for sellers selling small items, such as jewelry. I actually think it was a glitch because 3 others in a FB group had the same issue and they ship daily as well. by | Jun 21, 2022 | paul hogan grandchildren | skegness waste recycling centre opening times | Jun 21, 2022 | paul hogan grandchildren | skegness waste recycling centre opening times Greater detail on the steps you have taken to prevent shipments being damaged, incomplete or lost due improper packaging going forward. You may have to repeat some information which is fine but keep the same format on your response. We are also letting sellers know that we consider this to be an unforeseen event when we review their order performance. | A successful occupancy as a seller imbibes multiple dimensions, which can be baffling for many. Greater detail on the actions you have taken to resolve shipments being damaged, incomplete or lost due improper packaging. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} I dont want to be the bearer of bad news, but you shouldnt be apologising or admitting defeat. Usually, your service provider will either disappear after getting paid or cease all communication following his first unsuccessful appeal attempt. When customers leave them, they can be seen by potential customers who are researching the product. July 4, 2022 July 4, 2022. Make sure that your "Emergency Contact Phone Number" is filled. I'm not sure what happened because we ship daily but our late shipment 10 day is at 5.5% and our 30 day is at 1.2% . Yes, I have the exact same notice because of late shipment rate. Chris McCabe, founder of eCommerceChris, explains his number one way to avoid . That's what I did too! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's definitely only a one time issue. Negative product reviews can lead to increased customer returns. Amazons policies are in place to protect their customers, and violating those regulations puts your business at danger. Every day, there are crowds of desperate suspended Amazon Sellers begging for help in Facebook groups, on Amazon Seller Forums, in Telegram groups, on Twitter, on LinkedIn and elsewhere. Greater detail on the root causes of buyers receiving different items. ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} This was the initial message from Amazon. To minimize the impact of negative comments on sales, businesses should focus on providing high-quality products and excellent customer service. Thank you. While the former metrics were quite easy to maintain and most sellers never experienced them falling below the recommended targets, Restock Limits suddenly slashed the amount of units which sellers could send into Amazons warehouses, regardless of their existing Storage Limits or IPI scores. This is the number, which will be used by the Account Health Team representative to contact you. Restock Limits were based mainly of each sellers current quantity of slow selling products. If your metrics worsen, your Seller Account will get suspended and you will need to submit an actual Plan of Action. High Cancellation Rate. To see your standing in the Flex app, go to Menu > Activity Hub. Sorry Little_shop dunno what I did there but I seem to have quoted you and not the OP. Negative product reviews can lead to the loss of customers. To delete your Livejournal account: Open the menu in the top right by clicking on your user name > Settings > Account > Under Status, click Change > Check the boxes for "Delete all my comments . Our forum weeds out scumbaggery and is here to sincerely help entrepreneurs succeed at selling on Amazon and using their services. Greater detail on the steps you have taken to prevent complaints of unresponsive or poor customer service going forward. After getting removed from the Amazon Seller Forum, I continued helping as much as I could through social media, including Facebook, YouTube and OnlyFans. . Funds will not be transferred to you but will stay in your account while we work with you to address this issue." insert multiple page word document into powerpoint; eleni kounalakis family 2. Greater detail on the root causes of customer complaints of unresponsive or poor customer service. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} DoorDash customers rate drivers after each delivery, so your rating is an average of your last 100 . ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} Stop apologising, it makes you sound unprofessional. swindon town scholars . These include: For many years, Amazon required sellers to prepare Plans of Action in order to get their suspended Seller Accounts reinstated. More specifically, planning what your next step is and having steps for unexpected issues will be the best way to ensure your account doesn't get suspended. Eventually, I became the first person in the world to succeed in a defamation lawsuit against Amazon and the company had to prominently publish me an apology and pin it to the top of the whole Amazon Seller Forum, click here to see it! You still need to answer the phone call on the first attempt. You havent said anything about why things werent resolved before buyers went to Amazon. In such case, read the following detailed article: https://seller-union.com/what-to-do-when-your-amazon-seller-account-gets-placed-on-a-hold/.