Hi My Polaris pool cleaner seems to be running fine except detail on my pool cleaner is not going back-and-forth. I have suction in all of the hoses. It keeps running into the hose which is on the bottom of the pool and getting stuck. Leaves, rocks, or other rubbish in the baskets will reduce your pump's water flow and slow down the suction side cleaner. Hi Johan, this is from the owners manual: The climbing ability of the cleaner is dependent on the pools shape and available water flow. (2020) Pre-Delivery Guide. Hi Davy! What can I do. Hi there ah you have an old Baker Hydro skimmer, it sounds like. If this does not solve the problem, there is most likely debris wrapped around the Propeller beneath the Jet Valve or between the Valve Flap and the Valve Housing wall.. Install ladder guards to block the path around rails to prevent the cleaner from wrapping around the handrail. Other causes of poor coverage include dirty filters, or debris in the propeller, or the top handle not positioned diagonally across the top of the cleaner. Leaves, rocks, or other rubbish in the baskets will reduce your pumps water flow and slow down the suction side cleaner. 5. Cords can be shortened and reattached, or you can buy a replacement cord if that is the issue. If the cleaner is going behind ladders or handrails and getting stuck, use a ladder guard. Hi, whew! If it's a problem with the heating element, a technician will have to inspect it to determine if the heater can be salvaged. Hi Terry, the hose may have lost the orifice tip? I was at a pool store and multiple people there could not figure it out, as it looks like it should work fine to them. When a pool cleaner does not climb the walls, there is a problem with the cleaning pattern or cleaner speed. This is relatively easy to sort out. If pool is heavily contaminated, use main filtration system before using cleaner. Cleaners Salt & Swim Troubleshooting Assistant. My hose keeps coming out of the dedicated suction line. Suction cleaners also need a clean pool filter to move and vacuum well. Slowly pull cleaner from pool with cable, then grasp cleaner handle to fully remove from pool. If threaded, you could use Teflon tape or other thread sealant on the male threads, to help seal it up. I GOT YOU COVERED! For this problem, all you need to do is adjust the thrust jet, located on the back center, where the water sprays out. Other cleaners have too much height between the cleaner and the floor, to suck up algae or dust. If this still does not remedy the issue, reset the heater directly. Check valve, air leaks, faulty seal, cracked lint pot lid, etc. Robot will do 1 of 2 things. Hi, likely need a few new floats. A Polaris tail sweep attachment can also be used, it wont spray out of water, only when under water. hello, i have a the pool cleaner x4. How to remedy? If so, there must be an obstruction or air leak in the hose, or around the pump, like a loose pump lid, or loose pipe coming into pump, or missing pump lid o-ring. Articles and resources for swimming pool owners and DIYers. Either back up 5 then drive forward start to climb wall treads stop moving falls to floor. Start at the motor, holding the unit upside down and look for the T pin on the motor and see if it is moving or turning. It also makes the cleaning process less efficient, as there is not much cleaning to be done on the wall or tile line. Verify the vacuum connections are securely sealed, and that the hose is not punctured. If its not climbing the walls like it used to, its probably also going slower. FREE delivery Feb 9 - 14. Its backing up as expected, and covers the entire pool. Reaction between chlorine and detergent. My Kreepy Krauly only goes to the left so in just goes in a circle I have just put all new parts in side and new feet and wings. "wordCount": "3483", CENTER. Is there a thrust drive mechanism or hose to check? My water bill recently doubled last month, so Im wondering if perhaps that has something to do with it. A good troubleshooter tip to finding air leaks is use shaving cream around suspected leak areas in front of the pump (see above), and see where it sucks in. Close other suction lines, such as the main drain or another skimmer, to increase the suction on the line the cleaner is connected into. "author": { Powered by the pressure side of your pool pump system, pressure side pool cleaners dont use your pools filtration system to filter out debris. This starting the r d of last season and behaved the same first time in the water this year. It just follows behind my Polaris. heres the owners manual: http://www.thepoolcleaner.com/PoolCleanerSUCTION.pdf. Established in 2005. If the thrust jet is in a 9 or 3 oclock position, this will create a circular pattern, which may cause tangling. Check the wheels as well if there are any rocks or sand stuck in them. Additionally, use the test meter to check that the power is reaching the motor. If your pool cleaner is beyond repair and its time for a new one, check out our selection of over 100 pool cleaners, in stock and ready to ship! Hi Jason, it may be that the new pump is too powerful for the filter size, and this has raised pressure, and when you add the strain of a suction cleaner on the other side of the pump, it just gives up. Check the screen to be sure it's free and clear of any debris or sand. Change the direction or cleaning pattern of the cleaner if its stuck in a corner of the pool or stuck up against a step. my polaris 360 floats. It is designed to direct the water stream. I have a Tiger Shark, 2 years old. The wall fitting EW22, has a pressure relief, sometimes automatic, or some allow you to turn it open more with large pliers until the RPM drops. Anything Im missing? Low pressure can also be linked to the pool skimmer which could have a clogged basket or a weir stuck in the open position (the weir is the flap . This is a high-quality replacement for a faulty or a missing directional jet that was installed on a new unit. You can count RPMs of the wheel, should be between 11-13. If the RPM is much higher, there is too much water flow/pressure going to the cleaner. Hi Richard, any chance that a line (pipe) could be clogged or restricted (partially collapsed if flex pipe) or something reducing the flow volume from the skimmer? Home / Pool Equipment / Pool Cleaners / Automatic Pool Cleaner Troubleshooting Guide. If higher, adjust the flow regulator, to open it more, which will reduce the cleaner speed and climbing. Just bought a new Polaris 280 that replaced an old 280. Hi Fred, is the o-ring missing or damaged? Reduce the speed of the cleaner if it jams on convex or concaved spots on the pool floor. Likewise, if you remove the debris bag, water should spray upward 1520 feet in the air. Baracuda G4. POOL CLEANER INFORMATION. We have an index rob vacumn and all hoses are leaking at fittings. Suction cleaners bring debris into the pump basket, which is supposed to trap the big debris, and the dusty stuff passes thru and gets trapped by the filter. First check the Dive Float Restrictor (#1) is in place, which locks into the Dive Float (#2), as seen on our Kreepy schematic parts page, if it is, but it still climbs too high, check that the flow is not too much; a slower speed will reduce the climbing ability, and can be accomplished by using the automatic regulator valve (#10) in the skimmer, where it connects, or by adjusting opening other suction lines (skimmer/main drain), to reduce the flow. Dolphin nautilus plus. Also check for obstructions inside the hose and verify all hose connections are secure. I started SSOS because I have a love for kids and a want to help families with their children. I cannot get the aorimatic regulator valve connector in the skimmer unscrewed, any suggestions? I would guess however, that it could be a loose track on one side, loose belts, or loose wheel tube, causing it to turn in one direction more than the other. "logo": { Anthony Apollo VA-52 DE Pool Filter Repairs, https://www.youtube.com/watch?v=v9zotdJKZss&feature=youtu.be, http://www.thepoolcleaner.com/PoolCleanerSUCTION.pdf, https://www.intheswim.com/p/1-25-and-1-5-inch-hose-adapter?pcode=208&scode=SOCIBLOG, http://www.sparcomanual.com/ManualFiles/Automatic%20Cleaners/Robotic/Aqua%20Products/AG%20AquaProducts%20Manual.pdf. Check your owners manual for specific adjustments for your particular pressure pool cleaner. "height": "219", "identifier": "" When you restrict the intake lines, that causes small air leaks to open up into larger air leaks, with the increase in vacuum pressure. The wheels turn and it moves around the pool but the front is slightly lifted off the ground which doesnt allow the vacuum to pick anything up? Even if you clean the filter, a test you can do is if you have a sand or DE filter, you can put the valve on recirculate and run the system. Hey guys and gals, DO YOU NEED A NEW POOL COMPANY?! I love my swisher but none around d here works on them. Also be sure that both internal jets are spraying strongly, and the tail and thrust jet also spray strongly. There are two small foam pieces inserted inside the cleaner, these are on many Aquabots and provide bouyancy. Worn tires will reduce speed and wall climbing ability. Centennial, Colorado. Incidentally, this will increase the water pressure in the filter signaling that it is time to clean the filter. The leaf bag could be also full, holding the cleaner back from powering around the pool. My floats dont appear to have water in them but it seems I need to boost the line somehow. Hi Amber, check the piston to be sure that it moves freely, sometimes some grit gets stuck in there, or the piston gets into a bad angle and wont slide freely in the chamber. Adjusting the cleaner speed is another way to overcome problems climbing the pool walls. 2. If your suction side cleaner does not cover your entire pool, check the hose length! Perhaps they are both slacking off! Pressure side cleaners operate on the pressure side of the filter pump, which pushes water into the cleaners booster pump. What is best way to prevent it claiming the walls or not going to the top. Check belt tension or axle adjustments on newer models, or the front wheel teeth on older Polaris and Letro models. If it can perform these steps, try it in the pool again. If I lift up the base off the bottom a couple of times it will start to vacuum again but eventually within 15-20 minutes it will stop again. My Polaris hose suddenly wont lock into place. "dateModified": "5/22/2012", Power can also be tested at the motor, with the cover off, after it stops moving, to determine if its the power cord or the motor that is failing. If you reduce suction power to the cleaner, by closing a valve slightly or by opening the flow regulator, if you have such a device connected to the skimmer, it should reduce the behavior and not climb walls so much. Purchase a new hose if your current one is too short for your pool. You may find other tools in your shed that are sized just right, to fit inside of the part, grabbing it so you can turn it, perhaps pruning shears or something else of the right size and shape If that doesnt work, you may have to end up destroying the part, to remove it. I have a Kreepy Krauly that is kreeping slowly. Flat head with clip on brush. To find troubleshooting information for your specific pool cleaner, select the brand you own from the list below. One solution is to stretch the hose out along the pool deck in the hot sun, using weights if needed, to straighten out. I now flies around the pool (kind of comical) but does not clean the floor. My kreepy requires me to almost shut off the valve for the skimmer and the drain to get enough suction for it to work. Hi Tammy, from the Aquabot AquaJet Owners Manual: http://www.sparcomanual.com/ManualFiles/Automatic%20Cleaners/Robotic/Aqua%20Products/AG%20AquaProducts%20Manual.pdf Take a garden hose with high pressure, spray into the Valve Housing at each Valve Port opening. Verify the cleaner hose is securely attached to the suction line in the skimmer or cleaner line. The motor is the power of the operation. The feed hose must be long enough to reach from the wall connection to the farthest point in your pool, with a few feet leftover. We got it moving but it will only travel backwards. The owners manual defines the blinking It could be a motor issue, or possible a cord issue. The hot tub spillway runs 0900-1030 too. Why isnt my robotic cleaner staying on to clean my pool,does that mean my pool is clean,cause I clean it everytime the kids get out. Any idea on why it moves outside of the pool in the air when lifted up but not when the wheels touch the ground. If everything up to the power supply plug seems to be working right, the next point you need to test is the cable connecting the Dolphin cleaner to the power unit. If it is turning, there is a problem with engagement between pulleys and belts, not the right amount of tension. May 5, 2017. I am looking for advice how to change its pattern, like moving wight on the hose changing hose length by adding or removing one section what is the best way? Verify the booster pump is operating, and the filter and pump are turned on and running. I have not had any problems until now. Older styles also had ball bearings that went missing, or the internal spring may be faulty. lots of things to check, depending on your filter type! Its vinyl pool. Suction Pool Cleaner started running slowly after new (stronger, from 1 hp to 1.25 hp) pump motor was installed. Check the power supply fuse, and inspect floating cord closely those are the usual suspects. We have a Polaris 825 and one of the trac belts keeps coming off. 02 Why does my pump run continuously? Just because your cleaner is fast doesnt mean its efficient. is the regulator valve essential to operating the kreepy krauly? "url": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide", The thrust jet and sweeper tail should shoot water 1520 feet. Only 4 left in stock - order soon. Swimming pool heaters are great, they make the water warm and extend the pool season on both ends. Cable is Tangling in the Pool "@type": "BlogPosting", Or a new pool cleaning machine? pump regulatory changes . I watched it and its running into the wall and staying put, refusing to reverse. you have a suction side, pressure side, or robotic pool cleaner, you will eventually experience some problems, like the ones discussed below. Details. If your automatic cleaner or pool vacuum isnt working, this is the post for you! Pressure gauge installed without sealant or teflon tape. In Stock, 22 available. the spot where the cable connects to the cleaner is also under stress from being lifted out of the pool by the cord, when it does this problem, lightly move the cable and see if you can get movement, if so, shorten and reattach the cord. Report. The randomizer isnt moving. Robotic pool cleaners are electric, and dont rely on the water flow from your pumps suction or pressure side to move around the pool. 60. $10.59 Add to Cart. I have replaced the belts and always clean the bag. Problem #1: My pressure pool cleaner is not moving. IS THERE SOMETHING I NEED TO DO? Well, thats a new one for me! Summit Aquatics in Blue Springs, MO. A last resort may be to replace some hose sections. after removing the basket from the skimmer, there is a horizontal pipe on the pool side and a horizontal pipe on the deck side, but nothing on the bottom. Remove it and blow water thru the other way, or ream out with a small instrument. My pool cleaner kreep krauly dominator keeps going up the wall and then sucking air at the top for about 20 seconds before falling down to the floor again. The more i turn my 3 way diverter valve to vac position the more i get air and my pool vac wont move. "width": "611", Check the wall stainer, inside of the wall fitting for cleanliness. There isnt anything universal, but could be available (for your particular product). The floating power cord for your robotic pool cleaner should be firmly plugged into the power supply transformer, which is plugged into an outlet. Really need help or ideas. But you may not even need to use the regulator. Is there an option like this for the bottom of my stairs? Third, check that the hose is balanced, and the kreepy is sitting at a 45 degree angle to the floor. Hi Doc, at this point, I would recommend calling or emailing the manufacturer, for their expert advice, as I am outta ideas! Powerful pool pumps create strong water flow, which can cause your suction side cleaner to move faster than normal. Check the cleaner for items stuck in the wheels. Robot will not climb walls Sometimes this problem is as simple as the pool water being too cold. department of energy. You can also adjust the hose floats or hose weights (depending on the model), to change the cleaning pattern. Visit our pool cleaner parts department for any spares you need, or for more ideas to keep your pool cleaner from getting stuck. Hi Jeff, are you using an extension cord? This post covers common pool cleaner troubleshooting steps to help get your cleaner back into gear! I have a Polaris 9650iq. You can also make adjustments to the thrust jets, on the bottom rear of the cleaner, loosening the screws and pushing the jets both to 10 oclock, or both to 2 oclock, or one at 10 and one at 2, will all change course or direction of the cleaner, which can solve step climbing, or getting stuck issues. Hi TIm, are you talking about an Aquavac robotic cleaner? You also need to check that the feed hose is floating properly. As a last resort, place a small boulder in the area, or shorten the pool cleaner hose. When I press the start button it wont start. Rinse them thoroughly afterward. It can also be a tangled power cord. The sensor bar slide that connects to the push bar and the adjusting arm? Jacuzzi Repair 1. Look at Paramount iJet, or Hayward Hydrosweep eyeball fittings for this. Polaris Pool Cleaners Brochure. Power Box and Control Motor Box have been tested, good. As a last resort, the tail can be cut shorter. Damaged or missing wheel bearings can cause slow movement. Adjustments to the direction of the return jets in your pool can affect cleaner coverage. It has been a problem with our old one too but the new one is worse. I brought it to a local dealer who put the power supply and robot unit on a tester and they both came back fine. Ive been having an issue with my vacuum tangling around the bottom of the a-frame stairs in my above ground pool. "keywords": "pool cleaner troubleshooting", Finally, check that the suction valves are open to give all suction pressure to the skimmer connected to the cleaner. One should be placed just after the back-up valve, which should be about 30 from the cleaner head. Be sure there are no pressure leaks or suction leaks in the hose that connects to the cleaner, and that the hose is not getting in the way. I have adjusted the little key screw on the side but still no luck. Pool Cleaners, Pool & Hot Tub Service. Jacuzzi Pool Equipment Discover pro-grade performance with a complete line of reliable and durable high-performance pool pumps, filters, heaters, cleaners, and salt systems. Kokido Telsa 5 Rechargeable Handheld Pool Vacuum Cleaner automatically starts when the cleaner is completely submerged into the pool. Optimum Pool & Spa, LLC Top Pro Very good 4.6 Hi It seems to be repeating the same pattern in the pool when cleaning, ignoring the deep end and the shallow end? Check the hose to ensure there are no kinks, holes or joins where pressure is being lost along the line. Or there could be problems with the drive motors, drive belts, or other mechanical issues, with the cleaner or with the power supply. (2020) Jacuzzi Play Owner's Manual. If your pool cleaner hose hung on a hook all winter, or the hose was wrapped too tight, it can develop a kink in the hose that causes it to twist and tangle. Hi Julie, the debris bag might have some holes in it, or it may have lost its elastic that holds it around the frame, or possibly is running without the filter bag installed? Possibly also could be a bad power cord for the power supply? Same scenario with the cartridge filter, you can take the cartridge out, put the top back on, run the system. This is usually a problem of loose drive tracks, loose drive belts, or missing small parts that keep tension on the belts and tracks. My sharkvac is getting high ventered on the pump water intake drain on the bottom of the pool. Shop Bathroom Products; 1-Day Bath and Shower Remodel; Professional Trade Services; . "caption": "In The Swim Blog" When you notice your pressure pool cleaner not moving the first thing to do is to check the booster pump. You can remove the cleaner from the pool while the pump is on, we often do it to test water flow. Also, make sure the feed hose is floating properly, not sinking or drooping. { Ideally, the hose needs to reach from the skimmer to the farthest point of your pool, and still have a few feet to spare. Clean those areas manually with a pool brush. About 9 Revolutions per 15 seconds, or 34-38 RPM (per minute), is considered optimum for Letro Platinum cleaners. "image": { My Polaris 360 wheel turn On their own when i pull it out of the water, but when i put it in the water they do not turn on their own. Also check the inline strainer at the wall. Or the filter canister is full, or the tires or brush is worn. Hi, if the skimmer is empty, pour a little dish soap (just a few drops), to act like a lubricant. Hi, good question. Is it bad for the vacuum to go above the water? Probably not a leak in the hose, but thats easily checked by pulling the hose slowly out of the water, from end to end, with it connected, to see if you hear any hissing or sucking sounds. You can rotate them side to side, or flip them around. I have an aqua jet electric that worked great for 5 years. Secondly, the cleaner could be overpowered. Check the owner's manual and the appropriate diagrams . I have a pressure (Polaris) cleaner and the hose keeps getting tangled in the front wheel. EXCELFU 6472-841 Pool & Spa UV Bulb Replacement for Jacuzzi and Sundance Spas Hot Tub ClearRay Water Purification System, Complete Assembly with Gasket and Connector + Instruction Guide 4.2 (63) $2899 FREE delivery Tue, Mar 7 More Buying Choices $27.83 (2 used & new offers) Jacuzzi Pillow - Oval J200 Gray Snap In 2008 J-230 2005+ J-270/280 If the hot tub's control panel, it could be faulty . Get to the wall, stops, wont climb and will not go into reverse. (2023) J-400 Owner's Manual. It is on a booster pump and works on pressure. Build a Pool Electronic Chlorinator Cell Test inspiration . If you had a stronger pump that would help, however you cant just upsize the pump without also upsizing the filter, (unless your filter is already over-sized). With over 10 years experience in replacing covers for all Jacuzzi models, we are sure to have yours on file. You may have grit in there, or need a new piston and cylinder assy. If your pool cleaner seems slower than normal, look for the cause of the pressure loss (or suction loss). By Pool Cleaner Model Browse support pages for your specific pool cleaner model. Thanks. Turn the unit off. $49900$624.98. Hi Joe, generally this means simply trapped air under the hood pull it up near the surface, flip it upside down (under water) and shake it a bit to release the air. Choose your model and in only a few easy steps, order your brand new cover now! But when I hold it slightly above the floor the wheels turn the amount of revolutions I would expect. It wont clean the 3ft section and the stairs. Specifications & Technical Details. I have tried the cover for the drain but it get high centered on it. You could try a different drain cover perhaps, a lower profile grate that lays flatter not sure what would work with your current drain make/model, but you want to be sure not to make the drain unsafe, to prevent any entrapment hazard. Hi Mike, I dont think you mean Pool Vac which is a suction cleaner, but you have a booster pump type of pressure cleaner, I presume? Here are answers to some of the most frequently asked questions to help you identify pump problems and how to fix them. I have read several comments about too much pressure. Water pressure seems fine. Cleaners & Care Supplies Kits Case Lots View Details Spa System Flush - Hot Tub Cleaner MT1028 183 reviews $12.95 Quantity Discounts Add to Cart View Details ZorbO Oil Scum Absorber MT1052 158 reviews $6.95 Quantity Discounts Add to Cart View Details Hot Tub Cleaning & Detailing Supplies Kit KT1003 14 reviews $59.95 View Details Add to Cart Thats all I can think of, unless maybe the cleaner is over-powered? https://www.youtube.com/watch?v=v9zotdJKZss&feature=youtu.be see this video on how to do the out of water self test. 116 hires on Thumbtack. Hi Richard, Other skimmers and main drain lines closed? If the cleaners hose length isnt the problem, inspect your pools return jets. Free shipping for many products! Lately it has been spraying outside the pool and even getting stuck on stairs and acting like a fountain shooting water onto the deck. Hi Angie, check that the hose floats are in the right position, and that the hose sections are all tightly joined. Hi, I have the Hayward W3PVS20JST Poolvergnuegen Pool Cleaner. Hi Laurence, yes a real pain when they climb too much! First, put your hot tub cover back on and let the heater do its job for about 24 hours. Secondly, the selector collar inside of the gearbox would be damaged or broken, so you need to replace the gearbox. I cleaned the filter and washed the whole machine down with a garden hose. Learn more about pool care and repair. Worn footpads or seals can also reduce cleaner speed and cause it to stick to the pool floor. To clean your filters, rinse with a hose and soak in filter cleaner. Top Pro. Loose wheels or loose drive belts can cause your cleaner to behave sluggishly. Not sure what to do next. Hi Jen, go easy on the culprit that did the deed, I dont think its related, probably not. My Polaris was lifted out of the pool while connected & now is not moving help. It takes a lot of traction and suction to climb a pool wall without falling off. In order for the cleaner to operate correctly, the water needs to be at least 60 degrees Fahrenheit. It seems to be getting adequate pressure and squirting water from all the right place. More pressure flowing to the tail can usually stop this, as well as pointing the rear thrust jet up, 12:00 setting, and pulling the head float out (Polaris type cleaners). }, Or a loose connection inside the power supply? Behind the scenes is a lot of cuddles and play time. Suction side pool cleaners typically are not designed to clean pool features (waterfalls, steps, or ladders). Also check the hose to verify that pressure is not lost somewhere along the line. A lack of circulation could be the result of a dirty filter, a low level of water in the tub, or air lock in the lines. Copyright 2022 In The Swim. So, either your driver motor is not turning on, or it is turning on but is not engaging something, starting from the small T pin on the motor spindle, to the tightness of the belts, or small missing clips or parts that prevent movement. Any ideas? Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. if you have a chewy dog or wild animals about. installed a new generic Kreepy Krauly. Make sure motor is connected correctly for applied voltage. Page 6: In-Pool Installation IN-POOL INSTALLATION IN-POOL INSTALLATION IN-POOL INSTALLATION Place the hose weight (#17) on the hose. The repair was done quickly and effectively, and the technician took the time to explain what was . When a cleaner is connected, this created some vacuum pressure, which makes it easier for air leaks to occur around the pump, and the pump would prefer to draw from other lines that are less work to draw from. If the cleaner is receiving power, but not moving, faulty or old wiring is likely the cause. Pressure side cleaner wheels can be shaft driven, belt driven, or chain driven. Another potential problem is an air leak in the cleaner hose or the pump. if horizontal across the top, or loose (not locked in place), it will tend to spend more time on the walls. Follow the robotic pool cleaner troubleshooting tips below to solve any issues. There is no debris in the pool. Ive cleaned the filter basket and looked at the tracks everything seems to be fine. I have a legend platinum cleaner. Richard Schnittger Spray your filters every week or so with a hot tub filter cleaner to provide a deeper clean. Also, did you cut the hoses to fit the pool, shortening each in equal lengths? the pump motor provides vacuum and suction, the drive motor turns the pulley that pulls the belts and drive tracks around the tubes, and creates the movement. The main reason for this type of issue is typically a congested pool filter or clog at the intake hole at the bottom of your pool cleaner.