LFH flights service have been deteriorating significantly both on the ground and on air. My issue is this: C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? I had to pay $70 to ensure a seat with my husband. 3 times in the last three months when departing FRA for the US the policeman manning passport control has told me they can't find my entry stamp into the EU. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. It was the first time I ever had a panic attack on a flight from claustrophobia. So it doesn't affect your scenario at all. Now, it is deteriorating in on line services and booking flights. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. and then some people (Hallo Lue!) Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. #flyingwhilejewish. I really enjoyed that flight. You make changes to your journey and thus alter your route. This is taking profit at the expense of customers. But not on a train that would get me to Munich on time! Lufthansa adds $35 seat amendment fee. Lufthansa Booking +1830299 (3190 . To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. A month before my flight I called to get the best seats I could with $150 in upgrade seating for two. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? I already hated this change. I've had previous issues similar to Jojo Rabbit's. 6 years ago. Hmmm, I wonder what review they will get. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. Posted by MA Traveler (S.F Bay Area (Marin)) on 02/17/23 01:16 PM. Lufthansa also need to recognise the fact that some people have breathing difficulties. Passengers who have already purchased an advance seat reservation can change free of charge. Some of these seats are located in the emergency exit rows. Jo Jo RabbitThanks! With other food airlines to choose from we will now avoid this airline. See more about our ethics policies here. Its been entirely left out that this only affects inter-European flights (not international/transatlantic flights). Lufthansa has been worse than Ryanair for a while already. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. My guess is that, on shorthaul flights, most passengers looking for the lowest possible fare won't care, but on longhaul, most passengers would pay. I travel standby so always get last minute seat assignments after every paying passengers gets a crack at it (now including these Economy Lite passengers), and their automated system is set up to assign the BEST AVAILABLE seat at the time the actual seat assignment is given. Please note that the name must be identical to the name on the flight booking. The flight is no longer a pleasant flight. The group is . I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. Arrgh! When I get to their website it now says no seat reservation are available for this flight. We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. Thanks Francis, according to LH web chat, I can use my LH booking reference for both (ta && ta.queueForLoad ? However, I imagine the economics change if you have to spend a minimum of 50 for roundtrip seat assignments. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. 2.2. Lufthansa HON Circle Members and Senators can reserve their seats in advance free of charge irrespective of their travel class. The only advantage I see booking code share is schedule timing suitable to the consumer. Sometimes, the price of a code share is less. Some of these are linked to specific airlines. I say go right ahead. Without the warning it took 1.5 hrs. Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. Conclusion. : 0 800 - 83 84 267. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Telephone our Service Center and book the seat of your choice on +43 5 1766 1000, Monday to Sunday from 08:00 to 20:00. Are Americans suddenly sneaking into the EU or overstaying their visa free periods in Germany? Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Save. Lufthansa's Economy Light fares don't include seat assignments in advance. Authenticate using your booking code or ticket number (E.g. Tall people flying 6:03 pm. Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. Once you have the PNR for the operating (ta && ta.queueForLoad ? Reminder Wake up call. Multiple seat changes are permitted on the same leg of the trip. After 1.5 hrs. I find them a pain, yet a necessary evil at times. From 21 March 2022, it will no longer be possible to book Premium Economy . When does the Skytrax rating get updated? Almost all seats on the Lufthansa fleet have moveable armrests which make access to . Thanks Lufthansa. All Lufthansa flights have been cancelled. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Thank you all for your replies. You can also book a hotel or a rental car directly, or even take out travel insurance. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. No so fast! I have just noticed heightened scrutiny since the beginning of the year. seat 3A). Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? They keep you in Germany forever? Advanced seat reservation is available on all Austrian Airlines operated flights for passengers holding an Austrian Airlines flight ticket. You are willing to provide assistance in the unlikely event of an emergency. Please note that refunds cannot be issued directly at the airport or on board the aircraft. Save money on airfare by searching for cheap flight tickets on KAYAK. Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. I think you're jumping the gun here when assuming the worst. However, an upgrade is unfortunately not possible for technical or legal reasons in the following cases: Tickets that have not yet been issued; Tickets that are part of a group booking; Tickets whose booking includes a child under 2 I don't know and I am Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. No, Lufthansa is not a racist company. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. They should realise things like the free seat assignment at check in aren't the reason people choose light over classic, but LH over EasyJet. What are Lufthansas Economy Light fares? But with this, they will soon be topping the charts. The amendment fee is not refundable and is forfeited if you do not board the flight. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. Lufthansas Economy Light fares dont include seat assignments in advance. Regardless of whether you prefer windows, aisle or more legroom, Lufthansa seat reservation gives you the option of reserving seats for you and your fellow travelers in advance or of choosing your preferred seats at check-in. I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. I will not travel Lufthansa next time seat selection policy is totally wrong. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! She is very terse and rude and says she needs o deal with another flight. Sorry, it was such a hassle for you. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Any idea whether this will affect FTL/SEN/HON members as well? Not in terms of fares, but in terms of passenger experience. I think that Lufthansa can now be called a low cost airline after all these changes! An advance seat reservation only applies per flight segment. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. In addition, you can enter passport and . I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. What do you think about Lufthansa's new seat policy? Last night, I noticed that my seats are missing again! aisle seat, window seat, seat with more legroom). The representative will be able to help you with any questions or concerns you have about your Reservation. On the day of my flight I also received confirmation for those seats. As Lufthansa described this option up until now: I flew Lufthansa r/t SEA to ATH, January 2022. I had flown in the day before from Mauritius and had the told me I would have stayed in the airport and would have been able to return on my flight. We are traveling from SFO to Valencia this Tuesday 2/21 . Is this guy for real ? I picked our seats and were given our boarding passes the next day at the airport. Unaware at the time of booking, we wouldn't be able to select seats on a code share.