33 complaints closed in the last 12 months. My husband was ill and could not drive the coach to *******. This has gone on for far too long. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! ********* in **** had the coach for six weeks only to decide in the end not to do the job. Complaint Type: Problems with Product/Service. Contact Sales. It seems each Thor MC plant wires the radios differently. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . The customer service ************ spoke ith customer service reps who have no customer service at all. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Not a fuse, not a wire. Your actual payments may vary. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. We are also providing the **** commercial vehicle center web address. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Who never came back to do the work. You are using an out of date browser. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. **** has already sent the flooring. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. It drops down over drivers head onto safety pins. Everything is well documented. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? See us for more details. MSRP Price: $157,576. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Not sure where the in line fuse is located any help locating would be appreciated. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. I need my brand new RV fixed, and Thor has an obligation to fix it! Across from the bed there is even a place for an optional 32" LED TV. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Listed 15 hours ago in Camp Verde, AZ. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. More than 50 pictures were sent to Thor. Payments are with approved credit. Save your favorite RVs as you browse. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. My Thor Rize was not properly built. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. ft. If you wish to set up a factory service appointment to discount you the $2000, please call ************. CD Player. The pictures submitted to us show no concern of factory defect to the roof. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. can discuss the resolution. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown **** refuses to act in good faith. Checked every fuse I could find. Discover the necessary items to make this an unforgettable adventure! I have looked and checked all connections and fuses I can find. Satellite. I have looked and checked all connections and fuses I can find. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . If you wish to set up a factory service appointment to discount you the $2000, please call ************. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Use/store switch in use mode? After all the warranty work, we had to winterize the coach for the 2019 season. VIN #*****************. . A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Then ***** struck, with travel restrictions in place. Probably have to pull radio out to find inline fuse. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Read More: https://thormotorcoach.com/legal/ Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Any price listed excludes sales tax, registration tags, and delivery fees. Thanks for the replies. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. I bought a brand new Thor Hurricane 35M. Most of the issues listed on pdf ************************************************************** 2021. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. We have spent more than three years dealing with these issues. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. ****** was not being truthful. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? They said they would me someone to service the vehicle. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. or call the glass man in town? AMAZON LINK:. They found mold under the floor covering. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Brought the coach home. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup From the time we purchased the coach we have only driven a total of ***** miles. We are well aware that the coach is off warranty. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. As of today, the coach has only ***** miles on the coach. The only two fuse I found for radio was one in the Ford block marked radio, which was good. Then click on the manual name to download. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. What have you tried so far? Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Contact Us. I admit, we were naive in thinking that the labor charges could be so little for such a job. It has generator in it but does not work. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. If you wish to set up a factory service appointment to discount you the $2000, please call ************. The keep-alive lead isn't switched at all. ********************************* became Retail Warranty Supervisor in April of 2022. Can hitch up to 8,000 lbs. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Your actual payments may vary. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. My Thor dash radio is also powered by the house battery. Does not include Hitch work or accessories. The pivotal combination of large Class A amenities with more power than a typical Class B RV. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. According to the call notes several of his concerns were discussed and further explained. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. 40,000 miles. Please contact us to verify info, and to check availability as our inventory changes rapidly. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Thank you. ************************* said that they would pay ******* ***** 26hrs for their labor. One is in the coach fuse panel and is marked. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Read full answer Our 2019 ************ Motor Coach seats have started to completely disintegrate. THOR AXXERA RADIO.not working??? ****** informed me that Id have to get an estimate for each of the defect items. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. At this time Im satisfied that they Thor Motor Coach has reached out. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Speaker Location(s) Interior / Exterior. Yes. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Stock #46257. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. * This post was edited 03/23/19 02:00pm by bobndot * I guess that is the million-dollar question. Attached 75 watt solar panel. ****************** was thankful that someone from Thor Motor Coach reached out. Have you tried pushing in the "very little" reset button top left? We need this rv fixed asap. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. The issues were filed with **** when the coach was new. Want to request a quote on this unit? For a better experience, please enable JavaScript in your browser before proceeding. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Posts: 7. changed the RV world when it first hit the streets in 2011. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. There's a fuse on the back of the radio. This is an independent, unofficial site. As the smallest motorhome option, camper vans are welcome virtually everywhere. We have a leak in the back window of 2018 Thor Axis 24.1. I am rejecting this response because:This is the same response I received earlier.