Such notice shall be deemed given one business day after the email is sent. Look for an option to transfer the tickets through the original ticket provider's account. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Shoppers are advised to double check card details when shopping on computers or mobile devices. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Can you help me find out what has happened here? Limited access. The tickets will be stored in one of these third-party sites. Your payment will be initiated 10 business days after the event takes place. 25 April 2018. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Hello has anyone had a successful outcome from viagogo through paypal. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Apparently not. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Selling ticket FAQs. There must be a way, the payment was not accepted yet. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. How do I change the email address on my account? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. 1.1 Introduction. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. You also have the option of taking your case to a small claims court. Did you find this answer helpful? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. the particular seat or standing area your ticket is for, including the block of seats and row number. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. are safe places to buy tickets. 6.1 No Warranty. 1.4 Modification. Start today for 5% back on up to $1,000,000 in branded sales. 1999-2023 PayPal, Inc. All rights reserved. Visit the Payment Methods section to update the details. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Report. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. It can happen on any website where payments are taken. The judge issued an injunction which prevents . We may investigate complaints and violations of our policies. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. You will need a username and password to access the Site and use the Services. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. This website is legit and very popular in selling tickets for all kinds of events. Please note that service fee amounts may vary by event and are subject to VAT. Viagogo says it does this but takes no other steps to prevent the practice. To register, You must provide your real name, address, phone number, and email address. I had a flight delay, can I get compensation? Learn more. After you raised a dispute did paypal stop or refund deduction from card? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Note that this is separate from any Tax viagogo is required to charge on its fees. I entered the incorrect email when registering, how do I change it? Be the first to hear about special offers. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The 'Payment' tab is automatically open. This rating has decreased by -15% over the last 12 months. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Yes No Contact Customer Support Regional Settings Why can't I see my order or sale in my account? Super Bowl Ticket. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. With mycashbacks you get cash back & discounts very easily! Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Viagogo have become the focal point for calls to tightly regulate . How do I delete my listing? 2. But it is not just these sites where buyers need to be careful. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Join the 36,151 people who've already reviewed viagogo. | Read 12,461-12,480 Reviews out of 30,829 Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. TicketNetwork. To sell tickets, a Seller lists the tickets in the Site database. 2.8 Notification. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. the price it is sold for on the primary market). Follow these simple steps to get your money back if you've got a problem with your tickets, 2. A source close to Viagogo said it had no other connections to Global Experience Solutions. Click the more button to email us. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Viagogo should be the subject of a full criminal investigation.. If tickets are not consecutive, then the Seller must create a separate listing. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. 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For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. . Leave the Archive. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You should get the exact tickets that you ordered. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA.