viking river cruises cancelled 2022

service we should have received at least a partial refund . Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. Viking Cruises. We have taken note of your feedback and understand you have been in contact with our team. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . For the cabin on the cruise, we indicated separate beds for their cabin. Verification can help ensure real people write reviews about real companies. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. A drinks package at the original cost, when I first tried to book it. Viking will not honor this request. We could not wash, shower, not wash our hands and NOT able to flush toilets! ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Is it cheaper to stay out in the bay and use your own tender? Desired outcome: I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Refund or partial credit. With this terrible Refund on premium air payments that we did not receive in premiumservice. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Editor in Chief We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. He lied. Looks like our September cruise to the Fjords is in the process of being cancelled! At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Scenic. Pharaohs & Pyramids. By Alyssa Lukpat and Ceylan Yeginsu. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. We have taken note of your feedback. You could tear down the house and build a dam there, but that is not what is going to happen.. Not for the voucher amount. took the call and told us that schedule wouldn't be available most likely till January 2023. I even requested they review the phone call and they refused. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. This would mean that river cruise lines could face severe disruptions . They offered us a voucher for 125% or a cash refund. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I purchased two of each of the following through ACH: Risk-Free Guarantee: How it Works When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. We booked a January 2021 cruise. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Guests and travel advisors with affected departures have been notified. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. This site does not include all card companies or credit card offers available in the marketplace. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. When I called to cancel they said we did not purchase the insurance. The first example of river distress is the Po River in Northern Italy. We were given the option of a voucher or cash Weve been cruising since March with no issues until August, said Schreiner. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! The departure flight from ******* was delayed due to the storm. Why? This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. 05 Aug 2022. #6339759. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Enrollment required. Want all money refunded. The other typical plan is to put the passengers on buses to get around the affected areas. "You might see some cities you might not have expected to see and you might miss some you wanted to see. (I doubt theyll get that right). To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. View all of our Luxury Cruise sailings and offers. . This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Its not an American company so they feel like they can treat Americans any way they want. This 'placeholder booking' means nothing he assured us. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. Part refund, at least 25%. Heres what you need to know. we went to our connecting American Airlines flight with our Boarding - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. AMA Waterways | Travel Requirements & Safety Protocols. #7. Viking already runs a number of river cruises. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. At Viking, your experience means the world to us. Business Section was crowded 8 units wide while first class just in front Utter and total joke. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. return trip Munich to EWR Viking is probably the most unsympathetic/unprofessional company I have ever experienced. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. I checked with many countries and all their restrictions have been dropped. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Europe is experiencing unprecedented drought and heat conditions. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The first five miles of headwaters have completely dried up. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. You dont cruise in Egypt in June/July because its too hot. Read full review of Viking River Cruises Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. Virgin Voyages. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. We may receive compensation when you click on links to those products. I have three times tried to contact Viking, by phone, email, and chat. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. In November ******************************************* She had major surgery December 12th. Desired outcome: We'll run a soft credit check to find special offers, but it wont affect your credit score. They also issued non refundable vouchers for our port excursions. Thank you. Premium Air. We are not asking for anything other than our money back. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. "We will not cancel any cruises," said Shreiner. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. But now some of those waterway dreams seem set to run aground. The vaccinations mean nothing anyway. Planning a cruise? $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Viking, please give an explanation. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card.