You can purchase a Future Cruise Deposit (FCD) on board as part of our Future Cruise Deposit Program. If you've found yourself in the unfortunate situation of having to scrap your booking, we'll tell you what you need to know about Princess Cruises cancellation policy, what fees may be associated with the cancellation, and what it will take for you to receive a refund, if eligible. Refunds will not be given for no-shows, nor will partial refunds be given to passengers who choose to disembark a sailing early once it is underway. I'm so frustrated. Any 2021 Cruise departing on or before November 1st 2021 from/to a US port has been put on a stop sell per CDC guidance. Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the company's website at princess.com. Cancellation fees will be deducted from any used FCCs prior to being returned to the guests My Princess Account (if applicable). Cancellation Fee Waiver1 (Non-insurance features provided by Princess Cruises)Life is unpredictable but you can rely on Princess Vacation Protection. How does that work?A: PVP is refundable until final payment is due. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Cruise Lines Modify Cancellation Policies For Better Flexibility; . Onboard Credit not applicable to the World Cruise and World Cruise Segment Voyages or non-world cruises 45+ days in length. Need help? Here's why I don't regret blowing the budget, 10 tips for getting the best cruise shore excursion values, What happens if you miss your cruise ship. According to Fox San Diego, the cruise line canceled 11 sailings on the Diamond Princess from San Diego between September 1 and November 13. For cruises 5 days or less, the final payment date is 76 days prior to sailing and for cruises 6 days or more, the final payment date is 91 days prior to sailing. Q: What happens if I test positive for COVID-19 and need to cancel the day before my cruise? Any pre- or post-cruise transfers between the airport and pier will automatically be transferred to the replacement voyage. Q: What if I want to cancel my PVP coverage? See what you need to do before and while you sail to stay healthy at sea. Nothing for the Royal. We were booked on the Majestic, 4/4/23, 28 day, Sidney to LA voyage. Once on board, you can use Onboard Credit on shore excursions, specialty dining, spa treatments, beverage packages and more. We had decided to cancel now either way. LACruiser88, March 14, 2022 in Princess Cruises. Now every single dollar I paid has been refunded either as FCC or as a credit card refund. There are six sailings canceled, including those that are combinable. Cruises six to nine days: $250 per person . CRUISE HIVE LTD 2008-2023. I was told it was non refundable by my TA. Our other option was to use Cruise with Confidence and have all funds returned as FCCs, including the cost of the insurance. For new bookings made within final payment, the PVP plan cost is only refundable within 10 days of purchase provided the person hasn't departed on the trip nor filed a claim. The Government has been getting a lot of flak about us being able to travel overseas to do a cruise but not in our own backyard. Daily gratuities are not included and are added to your onboard account each day. When it comes to Royal Princess, the cancellations impact multiple sailings. That amount was the deposit I made plus the insurance I bought. Majestic is also listed to do cruises just prior and after your cruise. I have been on the Princess chat line with 2 different people and also talked with someone at Princess and they are adamant that the deadline to use the FCC is Dec 31 2022. Didnt see this listed as canceled. Its designed to assist booked guests if, as a result of being suspected of having or testing positive for COVID-19, or as a result of government travel restrictions put in place within 30 days of embarkation, they may be unable to travel to the cruise embarkation port, may be denied boarding, may be quarantined on board or disembarked early. Sorry, my bad, I meant Grand and not Crown. Princess will refund the cancellation fees (up to the full value of the cruise vacation) if you have to cancel your trip because of a specified reason such as illness, injury or death of yourself, a traveling companion or either of your immediate family members. CC Help Jenn We were on the April 2020 cruise from Sydney to LA which was canceled due to the pandemic. Princess Cruises has been forced to cancel a limited number of voyages for the Diamond Princess cruise ship, which includes departures out of San Diego, California. A: Princess Vacation Protection has you covered! If yours is one of them, youll see this in the Circle Savings section of your My Princess account. Future Cruise Credits (FCC(s)) may be awarded to guests for many reasons, including if their cruise is cancelled. Princess is extending its 'Book with Confidence' program to summer 2022 sailings, including all cruises departing through Sept. 30, 2022, for all bookings made by March 2, 2022. Actually I do see by doing a cruise search that the Diamond has a restart date of March 24, 2023 from Japan. Theme by 17th Avenue, Last Updated on October 17, 2022 by Sherry Laskin, What I Always Pack for an Amtrak Overnight Train Trip Best Advice, How to Go to Amtrak Los Angeles Union Station From San Pedro Cruise Port, Amtrak USA Rail Pass on Sale for Limited Time, Complete updated guide to cruise ship gratuities, Best things to do in Honolulu on a day in port, Princess Cruises to Alaska with Seven Ships, 158 Departures in 2024, Princess Cruises Reveals New Ship and New Class, Princess Cruises Announces New Fleet Deployments for 2022 and Beyond, What to Do In Costa Maya Mexico Instead of an Expensive Shore Excursion, What to Pack for an Alaska Cruise Plus Packing List, Best Things to Do in Cozumel on a Cruise Day in Port, Norwegian Cruise Line Drink Packages Guide, Cancel up to 72 hours before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees, Cancel by March 31 and receive Future Cruise Credit for 100% of cancellation fees, Final Payment moves to 60 days prior to sailing, $100 USD / $150 AUD per stateroomfor 3 and 4 day cruises, $150 USD / $225 AUDper stateroom for 5 day cruises, $200 USD / $300 AUD perstateroom for 6 day and longer cruises. Now I can only hope that my Ruby Princess Pacific Northwest Cruise will go next month. Major Cruise Line Ready to Resume Cruise Operations in Australia, Photos Reveal Progress at Carnival Cruise Lines New Port, Cunard Line Unveils Historical Photo ExhibitionFrom Past 100 Years, Royal Caribbean Cuts Back on Housekeeping Service, Fourth Carnival Cruise Ship Will Be Based Out of Galveston, Texas. Planning a vacation gives us something to look forward to and so many of us have an inherent desire to explore the world and experience sought-after destinations, said Deanna Austin, Princess Cruises chief commercial officer. If you do not have the original card, contact Princess Cruises Gift Card Customer Service at giftcardsupport@princesscruises.com or 1-855-426-0168, and a new Princess Cruises Gift Card will be sent to you. A: Like with any illness diagnosed and treated by a medical professional, if you test positive for COVID-19 after purchasing the plan, you will be eligible to receive a refund to your original form of payment. For details, see Terms & Conditions below. With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. Canada. My TA also said the Princess Insurance was non refundable. LauraS Trip Interruption: Up to 150% total trip cost reimbursement formissed, prepaid cruise arrangements and/or the cost of one-way airfare if you must start your vacation late or need to come home early due to illness, injury and more. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. PaperSniper4, December 19, 2021 in Princess Cruises. Princess is always telling us to book early for the best prices. We'll see. I am very confused by Princess' decision. We are hoping they will let us move it 5 days to 1/5/23, but no joy yet. Passengers are advised to purchase travel insurance for all legs of their trip, including hotels and airfare in addition to merely their cruise. But stranger things have happened: The time I canceled a prior Dec 2021 Princess cruise PRIOR to final payment (around last September 2021) I was refunded everything, including the insurance, but excluding the non-refundable deposit. For those with FCCs in their account, they will automatically be applied upon booking to the owner's cruise fare amount. Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation. Though may other Magestic cruises have been. The cruise line continued to state, With rising occupancy levels on the ships that have already returned to service and our commitment to guarantee the Princess experience is exceptional, Princess has made the difficult decision to cancel a limited number of voyages (11 sailings) on the Diamond Princess beginning September 1, 2022 through November 13, 2022.. Accidental Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling. This plan provides insurance coverage that applies only during the covered trip. Now it has been canceled. Discovery Princess Cruises from Los Angeles Departing through March 20, 2022 View Details & List of Affected Cruises (PDF) Select Cruises from Australian Ports on the Following Ships: Coral Princess through January 17, 2022 Royal Princess through March 9, 2022 Sapphire Princess through April 8, 2022 Princess offers a very standard cruise line model when it comes to the included elements. (Onboard credit is only applicable to guest 1 or 2 on a booking and is not applicable to upper berth guests). 24/7 Worldwide Travel Assistance Services3(Non-insurance services provided by LiveTravel). View our Book with Confidence Cancellation Policy. NOW WHAT!?@!?@. The Princess cruise ship that dominated the headlines when the global pandemic started to impact the cruise industry nearly 2020, is still awaiting to make a return to cruising. Learn about the types of cruise credits and how to use them. Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through. Why do Florida residents receive cruise discounts. I booked a Princess cruise about a year ago. Due to labor challenges, Princess Cruises is forced to cancel 11 sailings for the Diamond Princess cruise ship, resulting in a delayed return to service. ALL RIGHTS RESERVED. I keep reading that some of the people who have cancelled cruises outside the 30 day limit have been given a FCC deadline of Dec 2023. Sorry it I used the wrong terminology for Princess when I said CwC instead of Book with Confidence. Started August 27, 2021, By I was mistaken in thinking that PVP allowed us to cancel for any reason right up until a few days out, and Cruise with Confidence was 30 days out. I wonder where the Royal will go? By For UK Guests: Please note any FCCs issued for the cancellation of a cruise booking by Princess Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. Princess Cruises and Holland American Line cruises are still heading to Alaska with land excursions following the cancellation of cruises. We cancelled just outside the 30 day requirement usingcruise with confidence vs our Princess insurance. The flexible program allows guests to make summer travel plans with confidence knowing that if plans change, their cruise vacation is protected. Cancellation and Refunds. . I was at the 50% cancellation fee date, so that means half of my refund would be in FCC's and the other half back on my credit card. Remember I cannot confirm the date I was told (above) of December 2023; I only have my TA's word for that. You can also visit our Frequently Asked Questions. What is a Future Cruise Credit (FCC)? If You Cancel Your Princess Cruise: Under the terms of Princess Cruises' "Book with Confidence" program, passengers with bookings made on or before March 2, 2022 and departing through September 30, 2022 can cancel at any time up to 30 days prior to departure to receive a FCC for all monies paid. And the photo package offered with Premium includes unlimited digital . In our case we had cancelled cruise and chose a Replacement cruise from Princess list. Princess Cruises' Book with Confidence Policy NEW [Temporary] Policy: Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit (FCC). If you purchased Princess Vacation Protection, it will not carry over if you cancel and a new booking is made. We chose the latter. Available in both a Standard and Platinum plan, choose the plan you want based on the coverage and plan price that works best for you. Check "Finding Future Cruise Credits and Deposits" below for details. This benefit is provided by Princess Cruises and/or Princess Tours. For pre-cruise support, please use our Live Chator call us at 1-800-PRINCESS(1-800-774-6237). How long will it take to get my refund or FCC? In the event an FCD had reached its expiration date since being applied,please contact our Customer Relations team to have the OBC reinstated. I got back around 90% of the cruise with a refund to my credit card. Hoping things will be much better in a few more months. We are booked on the Crown for late Feb 2023 but, would like to know if its a go or not. Updated October 20, 2022 We want to make your vacation the best it can be. Nobody wants to cancel a cruise..I hope we're all able to cruise again sometime. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. Started June 21, 2021, By Q: What if my condition did change prior to purchasing Princess Vacation Protection?A: Rest assured, emergency evacuation benefits are still provided in the event of a medical emergency. The drink package included with Princess Plus covers beverages up to $15, while Princess Premier covers those up to $20. [CDATA[ Refunds and FCCs are typically processed within 30 days of receiving the request or 30 days after the deadline for making requests, whichever comes earlier. Just as sister ship Regal Princess, Royal Princess guests will have two options to choose from. Started June 21, 2021, By 1 Non-insurance feature provided by Princess. Princess wants to make sure the guest experience onboard remains exceptional and by canceling the voyages, it allows more time to increase the crew levels. //]]>. Princess Cruises Announces Brand New 2023-2024 Itineraries, Photos Reveal Progress at Carnival Cruise Lines New Port, Cunard Line Unveils Historical Photo ExhibitionFrom Past 100 Years, Royal Caribbean Cuts Back on Housekeeping Service, Fourth Carnival Cruise Ship Will Be Based Out of Galveston, Texas. . Has anyone even heard any rumors as to whether Princess may extend the Dec 31, 2022 deadline for using FCC's? . As of 2021, it is the second largest cruise line by net revenue. I hope to never have to deal with a cancellation again. Celebrity waived the cancellation fee on that one. This means that you have longer to decide if you wish to pay the final balance. (10:51 a.m. EST) -- Princess Cruises has canceled additional sailings aboard two of its vessels, postponing their restarts until the spring of 2022. Free expert cruise tips and news from Cruise Hive! This was a replacement cruise for a cruise that I can't even remember anymore! We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. Holland America On top of the Alaska, Europe and Canada/New England cruise cancellations, the line's Amsterdam. When Omicron began to hit hard in late December, and we started to read about more and more cases on board, we elected to cancel just outside of 30 days to be sure we had both options and wouldnt lose the cost of the insurance. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand Some lines, however, may still require one or more protocols to be adhered to, either on a. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Bottom line, based on my experience last week, if your cruise is coming up soon and you are hoping not to lose the cost of your PVP coverage, be sure to cancel before 30 days at this time. We recouped everything we spent, no cancellation charges. Instead there's some other cruises that I was watching. CC Help Jenn Thanks for the info about calling the Cost Center if rebooking before the FCC has been refunded. With the Princess Promise, if youre not happy with our onboard service, well make it right or refund the value of that service. The ships first return voyage will now depart San Diego on November 13 on a seven-night itinerary including calls to Loreto, La Paz, and Cabo San Lucas. Not sure why it's not on the "restart" list, maybe you are right? Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time . It appears other cruise lines are announcing their intention to come and I see Celebrity still has a repositioning cruise from Hawaii to Sydney on October 3, so Princess are giving these companies are free hit by reducing the number of ships coming here. Its now easier than ever to use your Future Cruise Credit (FCC)! However, if I do not see such an FCC I still feel canceling was our smartest move.for our situation. 3rd time my Enchanted Princess is canceled. I do regret a little canceling our December 2021 cruise, but that was canceled not for COVID, but for a different reason. 75% of full fare. I also wondered about the odd amount in my FCC account, then a few days later I happened to notice that Id missed seeing a refund of the Government tax portion of my payment on my credit card. . You can find out details of your compensation by clicking the link that matches your sail date below. If your cruise isnt for a few months yet and conditions re Omicron will hopefully improve, it is possible that the original rules/reasons will come back into play for the date you must cancel by for PVP and CwC.